Customer Experience

Is Free Wi-Fi the Price of Airline Loyalty?
Management & Regulatory Is Free Wi-Fi the Price of Airline Loyalty?

The expectation of constant connectivity has fundamentally reshaped the modern travel experience, transforming what was once a luxury perk into an essential service that passengers now demand as a standard part of their journey. In this highly competitive landscape, major airlines are increasingly

AI and Biometrics to Transform Travel by 2026
Tech & Innovation AI and Biometrics to Transform Travel by 2026

As a leading voice in hospitality and event management, Katarina Railko possesses a unique perspective on the forces shaping the travel industry. Drawing on insights from Phocuswright analysts, she joins us to discuss the near future of travel, a landscape where technology like agentic AI and

How Is AI Reshaping Hospitality's ESG Goals?
Management & Regulatory How Is AI Reshaping Hospitality's ESG Goals?

In the dynamic world of hospitality, the convergence of technology and sustainability is no longer a futuristic concept but a present-day imperative. To navigate this complex landscape, we turn to Katarina Railko, a seasoned expert in the travel and tourism industry. With deep-rooted experience in

What Defines a Veteran Hospitality Leader?
Management & Regulatory What Defines a Veteran Hospitality Leader?

The hospitality industry operates on a delicate balance of meticulous operational precision and profound human connection, where a single guest experience can define a brand's reputation and success is measured in moments as much as in margins. Within this dynamic landscape, the role of the veteran

Viva Chicken Unveils Flavorful Food Resolutions for 2026
Food & Beverage Viva Chicken Unveils Flavorful Food Resolutions for 2026

In the dynamic world of fast-casual dining, few have mastered the art of blending authentic tradition with modern consumer demands as skillfully as our guest today. With a deep background in the travel and tourism industry, Katarina Railko has become a key voice in hospitality and events, offering

Sharjah Collection Earns Key Food Safety Certification
Food & Beverage Sharjah Collection Earns Key Food Safety Certification

Today, we're joined by Katarina Railko, a leading voice in the hospitality sector with deep expertise in the travel, tourism, and events industry. We'll be exploring the evolving landscape of guest expectations, focusing on the critical role of health and safety in the luxury market. Central to our

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