Customer Experience

How Did FUSIAN Redefine Fast-Casual Sushi Dining?
Food & Beverage How Did FUSIAN Redefine Fast-Casual Sushi Dining?

The Ohio-born fast-casual sushi restaurant, FUSIAN, has become a favorite among locals with its fresh, personalized approach to sushi. Founded by childhood friends, the company is celebrating its 15-year milestone, marking a journey that has brought innovation and community engagement to every

Optimizing Direct Bookings: Key Strategies for Hotel Success
Tech & Innovation Optimizing Direct Bookings: Key Strategies for Hotel Success

In today's competitive hospitality landscape, direct bookings have become a crucial aspect of achieving hotel success. With Online Travel Agencies (OTAs) dominating the field and rapid technological advancements reshaping how travelers engage with hotels, optimizing direct booking channels is more

Is St Pancras London's Rebrand a Timeless Blend of Past and Present?
Travel & Tourism Is St Pancras London's Rebrand a Timeless Blend of Past and Present?

When modern travelers choose a hotel in a bustling metropolis like London, they seek more than just a comfortable bed. They desire an experience—a harmonious blend of past charms and present conveniences—which has become increasingly popular in hotel rebranding. A question arises: can such

Will High-Speed Connectivity Transform Phenom 300 Flights?
Travel & Tourism Will High-Speed Connectivity Transform Phenom 300 Flights?

As the aviation industry progresses in technological innovations, enhancing passenger experience has become crucial for modern flights. In the latest development, Embraer, a leading aerospace company, has partnered with Gogo to introduce an advanced high-speed connectivity solution for the Phenom

Hospitality Management Innovations – Review
Tech & Innovation Hospitality Management Innovations – Review

In a dynamic and ever-evolving hospitality industry landscape, technology plays an essential role in shaping experiences for travelers and hospitality professionals alike. With numerous platforms vying for prominence, the innovative Maestro PMS stands out at HITEC North America, showcasing

How Can Hotels Maximize Guest Experience with CDP Integration?
Management & Regulatory How Can Hotels Maximize Guest Experience with CDP Integration?

In the highly competitive hospitality industry, enhancing the guest experience is paramount. One way hotels can do this is by integrating Customer Data Platforms (CDPs). This guide explains how hotels can leverage CDP integration to boost guest satisfaction, loyalty, and operational efficiency.

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