Customer Experience

How Is Patrick Short Redefining Growth at TPG Hotels?
Management & Regulatory How Is Patrick Short Redefining Growth at TPG Hotels?

In the dynamic and often tumultuous world of hospitality management, the return of a seasoned leader can signal a profound shift in strategy, and Patrick Short's reappointment as President & Chief Operating Officer at TPG Hotels & Resorts embodies just such a pivotal moment. With a career spanning

Is Labor Efficiency the New Rate Strategy?
Management & Regulatory Is Labor Efficiency the New Rate Strategy?

In the ever-competitive hospitality landscape, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) have long been the headline metrics for success. However, a seismic shift occurred in 2025, forcing hotel operators to look beyond top-line revenue and master a new discipline: labor

VA and LA Hotels Complete $5 Million Renovations
Management & Regulatory VA and LA Hotels Complete $5 Million Renovations

In an era where traveler expectations demand more than just a place to sleep, strategic property upgrades have become a critical differentiator. Hotel owner Windsor Aughtry Company, in partnership with management firm Hospitality America, has finalized a $5 million renovation initiative for its

New Owners Plan Major Overhaul for NYC's InterContinental
Management & Regulatory New Owners Plan Major Overhaul for NYC's InterContinental

The monumental sale of the 607-room InterContinental New York Times Square hotel represents far more than a simple change of hands; it heralds a transformative new era for a property that has long been a fixture of the city's hospitality scene. The deal, orchestrated by a new consortium of industry

What Does the Future of Hotel Dining Look Like?
Management & Regulatory What Does the Future of Hotel Dining Look Like?

The era when a hotel restaurant was merely a convenient amenity for weary travelers has decisively come to a close, replaced by a new reality where dining is a primary driver of a property's identity and profitability. In response to this seismic shift, hospitality leaders are converging to

Is This the Most Luxurious New Resort in America?
Management & Regulatory Is This the Most Luxurious New Resort in America?

The landscape of ultra-luxury hospitality in the United States has been dramatically reshaped with the arrival of One&Only Moonlight Basin, a globally renowned brand’s first-ever venture into the American market and its inaugural alpine resort. Developed in a strategic partnership with the local

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