Customer Experience

Why Is Disney Barring Guests From Its Flagship Hotel?
Entertainment & Events Why Is Disney Barring Guests From Its Flagship Hotel?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism. Katarina has honed her expertise in the entertainment and events sector, often lending her insights at expos and conferences. Today, we're diving into the recent changes at

Phil Andreopoulos Drives Yotel’s Global Expansion Vision
Management & Regulatory Phil Andreopoulos Drives Yotel’s Global Expansion Vision

In the ever-evolving landscape of hospitality, standing out as a boutique hotel brand amidst industry giants is no small feat, especially when traveler expectations shift daily, demanding innovation and adaptability at every turn. Statistics show that over 60% of modern travelers prioritize unique

Angry Chickz Ignites Victorville with Fiery New Location
Food & Beverage Angry Chickz Ignites Victorville with Fiery New Location

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel, tourism, and entertainment. With her finger on the pulse of the restaurant industry, Katarina has invaluable insights into the explosive growth of fast-casual dining and the spicy

Bias in Conversational AI: Key Insights for Hoteliers
Management & Regulatory Bias in Conversational AI: Key Insights for Hoteliers

Allow me to introduce Katarina Railko, a seasoned expert in the hospitality industry with a deep background in travel and tourism. Her expertise extends into entertainment and events, where she has become a prominent voice at expos and conferences. Today, we’re diving into the critical topic of

How Is Agentic AI Transforming Guest Services in Travel?
Management & Regulatory How Is Agentic AI Transforming Guest Services in Travel?

The travel and hospitality industry is experiencing a profound transformation, driven by the emergence of Agentic AI, a technology that goes far beyond the capabilities of traditional automation. Unlike conventional AI systems that simply react to user commands with basic responses, Agentic AI

How Does Maestro PMS Elevate Top New England Resorts?
Tech & Innovation How Does Maestro PMS Elevate Top New England Resorts?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality technology with a deep background in travel and tourism. Katarina has honed her expertise in the intricate world of property management systems, and her insights are sought after in entertainment and events,

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