Customer Experience

Is AI a Job Threat or the Future of Smart Hotels?
Tech & Innovation Is AI a Job Threat or the Future of Smart Hotels?

In the ever-evolving landscape of the hospitality industry, the integration of artificial intelligence (AI) marks a seismic shift in how hotels operate and interact with their guests. This transformation is driven by a convergence of factors, including labor shortages, increasing operational costs,

Who is Leading Wendy's U.S. Operations Now?
Food & Beverage Who is Leading Wendy's U.S. Operations Now?

Amidst the ever-evolving fast-food industry, leadership transitions can define success or failure. Enter Wendy’s new strategic leader for its U.S. operations, Pete Suerken—a key move to drive the company forward. But what does this shift mean within the dynamic fast-food landscape? Transformative

How Can Boutique Hotels Elevate Guest Experience in 2025?
Management & Regulatory How Can Boutique Hotels Elevate Guest Experience in 2025?

In a rapidly evolving hospitality landscape, boutique hotels stand poised at a crossroads where guest expectations surge toward more meaningful and personalized experiences. This transformation presents vital challenges and opportunities that need addressing to remain competitive amidst changing

Why Are College Town Hotels Key to Industry Expansion?
Management & Regulatory Why Are College Town Hotels Key to Industry Expansion?

Katarina Railko is a distinguished figure in hospitality management, with extensive experience in travel and tourism. Her keen insights into entertainment, events, and strategic expansions make her uniquely positioned to discuss the latest endeavors of Charlestowne Hotels. In this conversation, we

Hotel Industry Revamps Leadership Amid Evolving Landscape
Management & Regulatory Hotel Industry Revamps Leadership Amid Evolving Landscape

As travelers enter a hotel lobby, they subconsciously gauge the atmosphere, standards, and service they can expect during their stay. Have you ever considered how the people behind the scenes orchestrate these impressions? Fresh leadership can significantly enhance how guests perceive hospitality,

Is Triptease Transforming Hotel Bookings Through Personalization?
Tech & Innovation Is Triptease Transforming Hotel Bookings Through Personalization?

Imagine walking into a hotel that seems to know you perfectly, from the type of pillow you prefer to the snacks you enjoy after a long day. This scenario isn't reserved for high-end luxury properties anymore; it's increasingly becoming the norm, driven by technologies like Triptease that are

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later