Customer Service

Drive-Thru Trends: Enhancing Customer Satisfaction and Convenience
Management & Regulatory Drive-Thru Trends: Enhancing Customer Satisfaction and Convenience

As off-premises dining continues to reshape the restaurant industry, drive-thru services have emerged as a critical component in catering to evolving consumer needs for convenience and efficiency. The pandemic catalyzed a shift from dine-in experiences towards more adaptable dining options, a

Jurny Unveils JurnyOS 3.5: AI Innovation for Hospitality
Tech & Innovation Jurny Unveils JurnyOS 3.5: AI Innovation for Hospitality

In the ever-evolving landscape of hospitality technology, staying ahead of guest expectations and operational challenges is paramount. Jurny, a recognized leader in agentic AI for the hospitality industry, has introduced JurnyOS 3.5, marking a significant leap toward smarter, more autonomous

POS Rivals Toast and Clover Disrupt U.S. Restaurant Market
Management & Regulatory POS Rivals Toast and Clover Disrupt U.S. Restaurant Market

In the fast-paced world of the U.S. restaurant industry, the competitive landscape of point-of-sale (POS) payment providers is undergoing a significant transformation. Newer entrants, such as Toast and Clover, are making substantial inroads into a market traditionally dominated by established

Singapore Airlines Teams Up With OpenAI for AI Innovation
Management & Regulatory Singapore Airlines Teams Up With OpenAI for AI Innovation

In a move poised to redefine air travel, Singapore Airlines (SIA) has embarked on a collaboration with OpenAI, marking a landmark partnership between a leading airline and an innovative AI company. This groundbreaking initiative centers on harnessing advanced Generative Artificial Intelligence

Bridging AI Empathy Gap in Hospitality for Better Guest Experience
Management & Regulatory Bridging AI Empathy Gap in Hospitality for Better Guest Experience

The hospitality industry is at a pivotal moment, with artificial intelligence (AI) increasingly influencing guest experiences. As AI systems handle operations with unprecedented efficiency, the importance of integrating emotional intelligence into these interactions becomes more evident. These AI

How Does a Decommissioned Bus Prepare Students for Culinary Careers?
Food & Beverage How Does a Decommissioned Bus Prepare Students for Culinary Careers?

County Prep High School in Hudson County, New Jersey has taken an innovative approach to education by repurposing a decommissioned bus into a fully equipped mobile kitchen. This transformation is part of the Hudson County Schools of Technology’s (HCST) Outdoor Classroom Food Bus program, designed t

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