Customer Service

How Is Agentic AI Transforming Guest Services in Travel?
Management & Regulatory How Is Agentic AI Transforming Guest Services in Travel?

The travel and hospitality industry is experiencing a profound transformation, driven by the emergence of Agentic AI, a technology that goes far beyond the capabilities of traditional automation. Unlike conventional AI systems that simply react to user commands with basic responses, Agentic AI

Reinventing Travel with Tech and Human Touch in Hospitality
Management & Regulatory Reinventing Travel with Tech and Human Touch in Hospitality

I'm thrilled to sit down with Katarina Railko, a seasoned expert in the hospitality and travel industry. With a wealth of experience in tourism and a deep passion for entertainment, events, expos, and conferences, Katarina has become a leading voice in shaping innovative strategies that enhance

How Is Airbnb Redefining Travel with Social Features?
Tech & Innovation How Is Airbnb Redefining Travel with Social Features?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a rich background in travel and tourism. Katarina has not only honed her expertise in the industry but also stands as a prominent voice in entertainment and events, often sharing her insights at expos and

Redefining Luxury: Hospitality Evolves for the Modern Era
Management & Regulatory Redefining Luxury: Hospitality Evolves for the Modern Era

In 2025, the hospitality industry faces a pivotal moment as luxury undergoes a dramatic transformation, driven by a staggering shift in consumer priorities that challenges traditional notions of extravagance. Recent data indicates that over 60% of high-net-worth travelers now prioritize emotional

Who Is Leading Waldorf Astoria Los Cabos into a New Era?
Travel & Tourism Who Is Leading Waldorf Astoria Los Cabos into a New Era?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in luxury hospitality with a remarkable background in travel, tourism, entertainment, and events. With years of experience shaping exceptional guest experiences and a deep passion for the industry, Katarina has become a respected

Wyndham Hotels Q3 2025: Growth Amid Revenue Challenges
Management & Regulatory Wyndham Hotels Q3 2025: Growth Amid Revenue Challenges

In a world where travel shapes economies, how does a hospitality giant like Wyndham Hotels & Resorts manage to expand its empire while facing shrinking revenues? Imagine this: a remarkable 21% surge in room openings globally, yet a 5% drop in revenue per available room (RevPAR) casts a shadow over

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