Customer Service

Luxury Hotel GM Appointments Reflect Strategic Leadership Shift
Management & Regulatory Luxury Hotel GM Appointments Reflect Strategic Leadership Shift

In the high-stakes world of luxury hospitality, where a single guest experience can define a brand's reputation, the recent wave of general manager (GM) appointments across iconic properties has captured significant attention. From the pristine beaches of Hawaii to the vibrant urban hubs of

How Will Kessler and Highgate Redefine Luxury Hospitality?
Management & Regulatory How Will Kessler and Highgate Redefine Luxury Hospitality?

What does it take to transform luxury hospitality into something truly extraordinary? Picture a hotel stay where every detail, from the architecture to the service, feels like a curated masterpiece—where guests aren't just visitors but part of a living story. This vision is no longer a distant

Takhini Hot Springs Resort to Redefine Yukon Tourism
Management & Regulatory Takhini Hot Springs Resort to Redefine Yukon Tourism

Yukon’s tourism industry, often overshadowed by more prominent Canadian destinations, holds a unique charm with its vast wilderness, rich cultural heritage, and unparalleled natural phenomena like the Northern Lights, drawing over 300,000 visitors annually in recent years. This remote territory in

Xplora Luxe Redefines Luxury Travel for the Global Elite
Management & Regulatory Xplora Luxe Redefines Luxury Travel for the Global Elite

In an era where time is often considered the most valuable asset for high-net-worth individuals, a new standard in luxury travel and lifestyle management has emerged to cater to the discerning needs of the global elite. Xplora Luxe, founded by visionary entrepreneur Leo Rojas, stands at the

How Is Agentic AI Transforming Guest Services in Travel?
Management & Regulatory How Is Agentic AI Transforming Guest Services in Travel?

The travel and hospitality industry is experiencing a profound transformation, driven by the emergence of Agentic AI, a technology that goes far beyond the capabilities of traditional automation. Unlike conventional AI systems that simply react to user commands with basic responses, Agentic AI

Reinventing Travel with Tech and Human Touch in Hospitality
Management & Regulatory Reinventing Travel with Tech and Human Touch in Hospitality

I'm thrilled to sit down with Katarina Railko, a seasoned expert in the hospitality and travel industry. With a wealth of experience in tourism and a deep passion for entertainment, events, expos, and conferences, Katarina has become a leading voice in shaping innovative strategies that enhance

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