Customer Service

Is Labor Efficiency the New Rate Strategy?
Management & Regulatory Is Labor Efficiency the New Rate Strategy?

In the ever-competitive hospitality landscape, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) have long been the headline metrics for success. However, a seismic shift occurred in 2025, forcing hotel operators to look beyond top-line revenue and master a new discipline: labor

Customer Loyalty Analytics – Review
Food & Beverage Customer Loyalty Analytics – Review

While nearly every restaurant operator acknowledges the critical importance of a robust customer loyalty program, the ability to precisely measure its financial impact has often remained an elusive goal. The Loyalty Pulse reporting suite emerges as a significant development in restaurant

Is This the Most Luxurious New Resort in America?
Management & Regulatory Is This the Most Luxurious New Resort in America?

The landscape of ultra-luxury hospitality in the United States has been dramatically reshaped with the arrival of One&Only Moonlight Basin, a globally renowned brand’s first-ever venture into the American market and its inaugural alpine resort. Developed in a strategic partnership with the local

Dubai Summit Charts Future of Middle East Wellness
Management & Regulatory Dubai Summit Charts Future of Middle East Wellness

In a region renowned for its rapid architectural and economic transformations, a profound shift is underway, one that prioritizes human capital and quality of life as the ultimate measure of progress. A recent landmark summit in Dubai convened global experts, government visionaries, and healthcare

How Do Impact Scores Transform Hotel Success with Feedback?
Travel & Tourism How Do Impact Scores Transform Hotel Success with Feedback?

Imagine sitting down with a visionary in hospitality technology who has dedicated her career to transforming how hotels connect with guests. Katarina Railko, a seasoned expert in travel and tourism, brings a wealth of insight from her work in entertainment and events, where she’s shaped experiences

Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026
Management & Regulatory Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026

A coordinated management and brand conversion program is reshaping six Real Inn properties across Mexico into IHG’s voco flag, signaling a calculated push into the upscale lifestyle segment. The effort combines professionalized operations from Aimbridge LATAM, owner alignment with Alliance Hotel

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