Customer Service

Social Security Changes Spark Concerns Over Service, Benefit Disruptions
Management & Regulatory Social Security Changes Spark Concerns Over Service, Benefit Disruptions

The recent changes at the Social Security Administration (SSA), driven by the Trump administration's Department of Government Efficiency (DOGE), have sparked concern among experts about customer service and benefit payments. The modifications, including staffing reductions, office closures,

Which Restaurant Chains Offer the Best and Worst Customer Service?
Management & Regulatory Which Restaurant Chains Offer the Best and Worst Customer Service?

Customer service can make or break a dining experience, significantly influencing whether patrons return to a restaurant or not. A recent survey conducted by Coupon Pi delved into this critical aspect by analyzing 76,267 Google reviews from 12,750 restaurants nationwide, shedding light on which

Can Frank Bisignano Revamp SSA Amid DOGE's Controversial Influence?
Management & Regulatory Can Frank Bisignano Revamp SSA Amid DOGE's Controversial Influence?

In the bustling corridors of Capitol Hill, discussions about the Social Security Administration (SSA) reached a crucial juncture with the nomination of Frank Bisignano as its new leader. Former CEO of Fiserv, Bisignano is now under intense scrutiny as he takes the hot seat to confront the

Balancing Automation with Human Interaction in Customer Service
Management & Regulatory Balancing Automation with Human Interaction in Customer Service

In a world where automation in customer service is gaining momentum, there's growing conversation about the importance of human interaction for establishing meaningful connections. Companies must find the right balance to ensure they're not compromising on customer satisfaction. The

How is AI Revolutionizing Revenue Generation in Customer Service?
Management & Regulatory How is AI Revolutionizing Revenue Generation in Customer Service?

Artificial Intelligence (AI) is revolutionizing the customer service sector by elevating it from a back-office support function to a key player in revenue generation. Enterprises are increasingly recognizing the value of AI in providing more efficient, meaningful, and personalized customer

SSA Faces Challenges with Improper Payments and Service Efficiency
Management & Regulatory SSA Faces Challenges with Improper Payments and Service Efficiency

The Social Security Administration (SSA) is grappling with a range of challenges that impact its ability to manage payments accurately and deliver high-quality customer service. These challenges are amplified by internal flaws in the system and recent policy reforms proposed under the Trump

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later