Customer Service

AI-Driven Customer Support Transforms Proactive Engagement Strategies
Management & Regulatory AI-Driven Customer Support Transforms Proactive Engagement Strategies

The rapid expansion of the cloud market coupled with looming economic challenges has escalated the pressure on businesses to deliver more with less. Innovations in artificial intelligence (AI) and machine learning are at the forefront of this transformative journey, enabling customer support

Enhancing Hotel Operations Through Hapi and Shiji Integration
Tech & Innovation Enhancing Hotel Operations Through Hapi and Shiji Integration

Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. Can you explain the main benefits of the new partnership between Hapi and Shiji? The primary benefit

Is the IRS Ready for a Return to Office With Insufficient Desks?
Management & Regulatory Is the IRS Ready for a Return to Office With Insufficient Desks?

Katarina Railko is our Hospitality expert, refined in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. What was the initial plan for returning IRS employees to the office? The initial plan was for the IRS to order most

How Is Voice AI Revolutionizing Customer Service and Contact Centers?
Management & Regulatory How Is Voice AI Revolutionizing Customer Service and Contact Centers?

Voice AI is swiftly transforming the landscape of customer service and contact centers, signaling a new era of continuous efficiency, personalized service, security, and scalability. Businesses that embrace voice AI solutions are not just enhancing their customer service capabilities but also

Did a Swiggy Delivery Agent Really Run Off With the Order?
Management & Regulatory Did a Swiggy Delivery Agent Really Run Off With the Order?

Today, we're speaking with Katarina Railko, a hospitality expert with extensive experience in the travel and tourism industry, as well as events and entertainment. We'll discuss a recent incident involving a food delivery and her experience with the customer service response. Our topics

How Can AI and Collaboration Transform the Events Industry?
Entertainment & Events How Can AI and Collaboration Transform the Events Industry?

The events industry is renowned for its dynamic and ever-changing nature, providing excitement and stimulation for professionals active in the field. Nonetheless, the current global landscape presents significant challenges due to the rapid pace of technological advancements, geopolitical

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