Imagine a hotel guest arriving after a long journey, eager to unwind with a meal, only to face a slow, cumbersome ordering process that dampens their experience from the start, setting a negative tone for their entire stay. In an era where seamless digital interactions are the norm across
In the fast-paced and ever-shifting world of hospitality, Hilton Worldwide has emerged as a compelling case study of resilience and calculated growth, particularly with its latest financial disclosures for the third quarter of 2025. Amid a backdrop of economic fluctuations and changing travel
The hospitality industry is witnessing a significant shift as a wave of new general manager appointments sweeps across prominent hotel brands and independent properties, signaling a renewed focus on leadership to navigate evolving guest expectations and market demands. From the tropical shores of
Denver, Colorado, stands as a beacon of economic vitality, with its hotel industry generating a staggering $7 billion in annual economic activity, a figure drawn from a comprehensive economic impact report by Oxford Economics. This remarkable statistic highlights the critical role of hospitality in
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with deep roots in the travel and tourism industry. Her extensive experience and passion for creating memorable experiences make her the perfect person to discuss the recent Customer Service Week 2025 initiative in
What happens when the backbone of a nation’s economy feels like it’s teetering on the edge of a cliff, with no safety net in sight, and the ripple effects are felt across industries like hospitality? The U.S. economy in 2025 is a storm of uncertainty, driven by political volatility and policy
