Customer Service

Balancing Tech and Human Touch: How Can Hotels Excel?
Tech & Innovation Balancing Tech and Human Touch: How Can Hotels Excel?

Picture arriving at a hotel where every guest interaction, from check-in to room service, is seamlessly automated yet somehow lacking in warmth. Alternatively, imagine a stay rich with human interaction but bogged down by outdated processes that test a modern traveler’s demand for efficiency. As

How is Omni Transforming Hospitality with Oracle Opera Cloud?
Tech & Innovation How is Omni Transforming Hospitality with Oracle Opera Cloud?

Katarina Railko is renowned for her extensive experience in the travel and tourism industry, particularly in hospitality technology. Her keen insights into the integration of modern tech within traditional hospitality practices make her an invaluable source. In today's interview, we'll explore how

Trend Analysis: Outsourcing in Hospitality Industry
Management & Regulatory Trend Analysis: Outsourcing in Hospitality Industry

The global landscape of the hospitality sector is rapidly evolving, driven by economic pressures and technological advancements. A notable change is the increasing trend of outsourcing various functions within the hospitality industry, prompting a closer examination of its implications and

Soaring Costs Hit Confidence in UK Hospitality Sector
Entertainment & Events Soaring Costs Hit Confidence in UK Hospitality Sector

Katarina Railko, with an impressive background in the travel and tourism industry, is a recognized authority in hospitality and event management. Her expertise shines through her deep understanding of industry trends and challenges. Today, she shares insights on the current state of Britain’s

Annette Redefines AI Assistance in Hospitality Industry
Tech & Innovation Annette Redefines AI Assistance in Hospitality Industry

Katarina Railko brings a wealth of experience in the travel and tourism industry, coupled with a strong presence in entertainment and events. As our resident hospitality expert, she provides a unique perspective on the evolving landscape of hospitality technology. Today, she talks about Annette,

Rising Insurance Costs Threaten Hotel Profitability Post-Pandemic
Management & Regulatory Rising Insurance Costs Threaten Hotel Profitability Post-Pandemic

In the aftermath of the pandemic, the U.S. hotel market has staged an impressive recovery, with RevPAR, a critical industry metric, rebounding to near pre-2020 levels. CoStar reported a RevPAR increase of 1.8% last year, nudging it to $99.94, and CBRE projects an additional growth of 2% by 2027.

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