Artificial Intelligence (AI) is revolutionizing the customer service sector by elevating it from a back-office support function to a key player in revenue generation. Enterprises are increasingly recognizing the value of AI in providing more efficient, meaningful, and personalized customer
The Social Security Administration (SSA) is grappling with a range of challenges that impact its ability to manage payments accurately and deliver high-quality customer service. These challenges are amplified by internal flaws in the system and recent policy reforms proposed under the Trump
Darden Restaurants recently released its fiscal third-quarter earnings report, which presented a narrative of both challenges and optimism. The company's flagship brands, Olive Garden and LongHorn Steakhouse, experienced lower-than-expected sales, reflecting broader market trends and specific
In today's dynamic customer service environment, organizations are increasingly shifting their focus towards comprehensive customer experience (CX) platforms. As companies navigate the growing complexity of customer interactions, the need for integrated solutions that encompass AI functionality and
Katarina Railko is our Hospitality expert with extensive experience in the travel and tourism industry. Her expertise also extends into entertainment and events, specializing in expos and conferences. Today, she shares insights on the latest innovations from Adobe Summit and the transformative
In today's digital age, incessant demands for consumer feedback have become an oppressive fixture in our online interactions, significantly affecting industries like retail and hospitality. The once simple and straightforward process of purchasing goods or dining out has now transformed into an
