The sleek, minimalist dashboard of a modern Property Management System can be deceptively reassuring, promising a world of streamlined operations with just a few clicks. Yet, behind the front desk of many hotels, a different reality unfolds as staff members minimize the pristine interface to open a
With a sharp eye on the intersection of travel, tourism, and technology, our hospitality expert, Katarina Railko, has become a key voice in navigating the industry's most pressing innovations. Her experience, particularly with large-scale events and conferences, gives her a unique perspective on
The successful fusion of a century-old architectural gem with the demands of contemporary luxury hospitality is a delicate art, one now masterfully displayed on the shores of Lake Como. In a move that signals both a reverence for the past and a bold vision for the future, Radisson Hotel Group has
The challenge of preserving the soul of a historic landmark while adapting to the evolving demands of modern tourism is a delicate balancing act, and for The Imperial Blackpool, this intricate task has fallen to its newly appointed General Manager, Sacha Cauwels–Wigan. With a career spanning over
With a discerning eye for what separates the exceptional from the merely excellent, hospitality expert Katarina Railko joins us to decode the latest U.S. News & World Report's 2026 Best Hotels rankings. Having built a career at the intersection of luxury travel, tourism, and premier events,
A comprehensive analysis published in the Journal of Hospitality and Tourism Technology reveals a critical divide in the lodging industry’s rush toward automation, suggesting that while guests embrace artificial intelligence for efficiency, their loyalty remains firmly rooted in the human touch.
