In today's dynamic customer service environment, organizations are increasingly shifting their focus towards comprehensive customer experience (CX) platforms. As companies navigate the growing complexity of customer interactions, the need for integrated solutions that encompass AI
Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. Today, we’ll discuss the intricacies of hotel phone systems, their essential features, and the b
Voice AI is swiftly transforming the landscape of customer service and contact centers, signaling a new era of continuous efficiency, personalized service, security, and scalability. Businesses that embrace voice AI solutions are not just enhancing their customer service capabilities but also
Today, we are joined by Katarina Railko, a seasoned expert in the travel and tourism industry and a key voice in hospitality, particularly in entertainment and events such as expos and conferences. We will be discussing the recent developments in the hospitality sector, with a focus on the
Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. Can you start by giving us an overview of the strategic partnership between Viva.com and Extenda
The BBVA Bot Talent internal competition highlighted the ingenuity of BBVA employees in utilizing generative AI to enhance operations within the bank. Participants from Peru, Mexico, and Spain created AI-driven solutions to tackle various challenges, showcasing a range of innovative projects
