Voice AI is swiftly transforming the landscape of customer service and contact centers, signaling a new era of continuous efficiency, personalized service, security, and scalability. Businesses that embrace voice AI solutions are not just enhancing their customer service capabilities but also
Today, we are joined by Katarina Railko, a seasoned expert in the travel and tourism industry and a key voice in hospitality, particularly in entertainment and events such as expos and conferences. We will be discussing the recent developments in the hospitality sector, with a focus on the
Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. Can you start by giving us an overview of the strategic partnership between Viva.com and Extenda
The BBVA Bot Talent internal competition highlighted the ingenuity of BBVA employees in utilizing generative AI to enhance operations within the bank. Participants from Peru, Mexico, and Spain created AI-driven solutions to tackle various challenges, showcasing a range of innovative projects
Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. In this conversation, we dive into the topic of machine customers, Google's 'Ask for Me' feature,
The landscape of business travel is poised for a significant transformation by 2025, driven by technological advancements and evolving traveler expectations. This shift is marked by the adoption of AI-driven automation, biometric gateways, and a prioritization of traveler wellbeing. As companies
