The relentless pressure of ongoing labor shortages has forced the hospitality industry into a moment of reckoning, compelling leaders to rethink the very foundation of hotel operations and guest service delivery. As properties continue to struggle with filling essential roles, from the front desk
Ennismore, the world's fastest-growing lifestyle hospitality company, has unveiled an ambitious global expansion plan, with over 35 new hotels slated to open in 2026 alone. This announcement marks a new chapter in the company’s explosive growth, which recently celebrated a milestone of over 200
In a landmark move poised to fundamentally alter the digital marketplace, Google has officially unveiled its Universal Commerce Protocol, a sophisticated new standard engineered to streamline and unify the burgeoning field of AI-driven agentic commerce. This ambitious initiative carries profound
The US hotel industry stands at a significant crossroads, moving beyond the frenetic pace of post-pandemic recovery into a more measured but complex period of sustained recalibration. This new environment presents a dual challenge for operators, who must now navigate the complexities of
In the highly competitive world of five-star hospitality, where timeless elegance and impeccable service are paramount, the integration of modern technology presents both a challenge and a significant opportunity. Iconic establishments like The Landmark London have long been defined by their
As Generation Z emerges as a dominant force in the global travel market, their distinct values and digital fluency are compelling the industry to rethink its approach to personalization. Born between 1997 and 2012, these travelers view technology not as a tool for passive consumption but as an
