I’m thrilled to sit down with Katarina Railko, a seasoned expert in hospitality who has honed her craft in the travel and tourism industry. With a deep passion for creating memorable guest experiences and a keen eye for the nuances of entertainment and events, Katarina brings a wealth of insight to our conversation. Today, we’re diving into the recent opening of Hotel Maison Maastricht Centrum under the Handwritten Collection brand, exploring its unique approach to hospitality, design, and cultural storytelling in the heart of Maastricht, Netherlands. Our discussion touches on the brand’s personal touch, the historical roots of the property, and the distinctive dining and bar experiences that set this hotel apart.
What makes the Handwritten Collection brand different from other hotel chains, and how does it bring a personal touch to each property?
I think what really sets Handwritten Collection apart is its commitment to individuality. Each hotel in the portfolio has its own personality, shaped by the host’s vision and the local culture. It’s not about cookie-cutter experiences; it’s about creating a space that feels like a stylish, welcoming home. The idea of “heartfelt warmth” is at the core of everything we do—it’s about genuine connections with guests, whether through a warm greeting or a thoughtful detail in their stay. At Hotel Maison Maastricht Centrum, this comes to life through personalized service and little nods to hospitality history that make every interaction meaningful.
How did the theme ‘Hospitality Roots’ come about for Hotel Maison Maastricht Centrum?
The theme ‘Hospitality Roots’ felt like a natural fit for this property because of its unique history as a hotel school. We wanted to honor that legacy by celebrating the evolution of hospitality and the legendary hosts who’ve shaped it. It’s woven into the fabric of the hotel, from the way we train our staff to embody that tradition of care, to the design elements that pay homage to the past. It’s about showing guests that hospitality isn’t just a job—it’s an art form with deep roots, and we’re proud to carry that forward here in Maastricht.
Can you describe how the hotel’s design balances traditional and modern elements?
Absolutely. At Hotel Maison Maastricht Centrum, we’ve worked to create a space that feels both timeless and fresh. The building’s historical charm is preserved in features like original architectural details, while contemporary touches—think sleek furniture and modern art—bring a sense of today. It’s a dialogue between old and new, where every room and common area tells a story. For instance, guests might notice historical photos of the hotel in their rooms, blending nostalgia with the clean, modern aesthetic of the space.
What inspired naming Coleys Bar after Ada Coleman, and how does it reflect her legacy?
Naming the bar after Ada Coleman was a way to celebrate a true pioneer in hospitality. As one of Europe’s first female head bartenders at London’s Savoy Hotel, she broke barriers with her talent and determination. We wanted Coleys Bar to embody her spirit of grit and grace, creating a space that’s both sophisticated and welcoming. Her legacy shines through in the attention to detail behind the bar, from the way our bartenders craft drinks to the storytelling behind each cocktail. It’s a tribute to her innovation and passion for the craft.
Can you tell us about the signature cocktails at Coleys Bar, especially the Hanky Panky?
The Hanky Panky is a standout on our menu, and it’s a direct nod to Ada Coleman’s creativity—she invented it during her time at the Savoy. It’s a bold mix of gin, sweet vermouth, and Fernet-Branca, with a distinctive bittersweet profile that’s both classic and surprising. We’ve stayed true to her original recipe while ensuring every drink is crafted with precision. Beyond that, our cocktail list includes other signature drinks inspired by her era, paired with an extensive local wine selection to give guests a taste of Maastricht’s flavors.
What’s the story behind Gaston Lenôtre Pâtisserie, and how does it honor the famous pastry chef?
Gaston Lenôtre Pâtisserie is named after the iconic French chef who revolutionized modern pastry with creations like the Gâteau Opéra. We wanted to honor his legacy by creating a space that celebrates the artistry of baking. It’s a place where guests can indulge in delicate pastries and coffee, but also engage with the craft through workshops and seasonal tastings. Naming it after him was our way of paying respect to his innovation and dedication, ensuring that every treat we serve reflects the same level of care and creativity he was known for.
How does the hotel’s location in Maastricht enhance the overall guest experience?
The location of Hotel Maison Maastricht Centrum is truly special. Nestled on a quiet cobbled street, it offers a peaceful retreat, yet it’s just a short ten-minute walk from the vibrant Vrijthof Square, the heart of the city. This balance allows guests to unwind while still being close to Maastricht’s energy and landmarks like the historic tunnels or the St Servaas bridge over the Meuse River. It’s the best of both worlds—a serene escape with easy access to the city’s rich history and culture, making every stay feel like a curated exploration.
What’s your forecast for the future of boutique hotels like those in the Handwritten Collection?
I believe boutique hotels like those in the Handwritten Collection will continue to thrive as travelers seek more authentic, personalized experiences. The future is about deeper connections—whether that’s through storytelling, local integration, or tailored service. Guests are looking for stays that feel unique and meaningful, not just a place to sleep. I think we’ll see even more emphasis on cultural immersion and sustainability, with brands like ours leading the way in creating spaces that resonate emotionally and reflect the soul of their destinations.
