Embarking on a journey of digital transformation over a decade ago, Minor Hotels, based in Bangkok, has successfully harnessed technology to revolutionize its operations, financial management, and guest experiences. The story of their achievements is a testament to the strategic investments and
In the recent article "Farmers and Hospitality Workers Face Similar Mental Health Struggles," Janine Kennedy delves into the mental health challenges increasingly affecting small food producers and business owners, particularly within the farming and hospitality sectors. Over the past few years,
The landscape of the global hospitality industry has undergone a significant transformation in the post-pandemic era. With e-commerce activities rising by 20%, multi-channel merchants like hotels and online travel agencies (OTAs) have experienced a boon. However, this increase in online
The Inn at Celebration, formerly branded as the Bohemian Hotel Celebration, is amidst a significant multimillion-dollar renovation led by Vision Hospitality Group. The ambitious project aims to transform this waterfront property into a venue that blends its historical charm with today's luxury
The Institute of Hospitality (IoH) saw significant transformation under the four-year leadership of Kellie Rixon MBE FIH. Her tenure as Chair of the Board brought about strategic changes aimed at fostering inclusivity, financial sustainability, and organizational resilience. Reflecting on Rixon's
The hospitality industry has undergone a seismic transformation over the past decade, primarily driven by technological advancements. Reflecting on early 2014, phone bookings were the norm, with a substantial 58% of consumers opting for this method. Fast forward to 2024, and that number plummeted
Accor, Australia's largest hotel operator, has recently achieved a monumental milestone that underscores its unwavering commitment to sustainability and responsible tourism. The company celebrated the successful Sustainable Tourism Certification of its 100th hotel in Australia, awarded by
In Boston, a brewing labor dispute between hotel workers represented by UNITE HERE Local 26 and major hotel companies is reaching a critical juncture. With existing contracts nearing expiration, the potential for significant disruptions looms over the city's hospitality industry. Approximately
AI is making waves across various industries, and the hospitality sector is no exception. The importance of robust security measures in hotels cannot be overstated, given the increasing sophistication of security threats. AI offers the hospitality industry a powerful tool to enhance security and
In today’s competitive hospitality industry, hotels must go beyond simply providing a place to sleep. They need to offer a comprehensive, personalized experience that anticipates guest needs and exceeds expectations. Leveraging innovative technology is becoming critical in achieving this shift.
