Alex Taillon

The Institute of Hospitality (IoH) saw significant transformation under the four-year leadership of Kellie Rixon MBE FIH. Her tenure as Chair of the Board brought about strategic changes aimed at fostering inclusivity, financial sustainability, and organizational resilience. Reflecting on

The hospitality industry has undergone a seismic transformation over the past decade, primarily driven by technological advancements. Reflecting on early 2014, phone bookings were the norm, with a substantial 58% of consumers opting for this method. Fast forward to 2024, and that number plummeted

Accor, Australia's largest hotel operator, has recently achieved a monumental milestone that underscores its unwavering commitment to sustainability and responsible tourism. The company celebrated the successful Sustainable Tourism Certification of its 100th hotel in Australia, awarded by

In Boston, a brewing labor dispute between hotel workers represented by UNITE HERE Local 26 and major hotel companies is reaching a critical juncture. With existing contracts nearing expiration, the potential for significant disruptions looms over the city's hospitality industry. Approximately

In today’s competitive hospitality industry, hotels must go beyond simply providing a place to sleep. They need to offer a comprehensive, personalized experience that anticipates guest needs and exceeds expectations. Leveraging innovative technology is becoming critical in achieving this shift. T

The significant partnership between Shiji, a global hospitality technology company, and FreedomPay, a secure commerce solutions provider, marks a pivotal expansion into the Mexican market. This collaboration aims to deliver a seamless payment solution that combines Shiji's point-of-sale (POS)

A new boutique establishment, the Ada Hotel, has recently opened its doors in downtown Ada, West Michigan, after a remarkable six-year development journey that saw numerous challenges including the pandemic and changes in developers. Spearheaded by the DeVos family, this ambitious project finally

The Hospitality Sales & Marketing Association International (HSMAI) has released a groundbreaking eBook in collaboration with Milestone Inc. and seasoned industry leader Dorothy Dowling, providing hospitality executives with critical insights into the latest digital marketing trends. Titled

The article "Examining Patronage Intentions of Customers: A Case of Green Hotels" investigates how sustainability initiatives in the hotel industry influence consumer behavior and decision-making in a world increasingly focused on environmental issues. This study is particularly pertinent

The month of July 2024 was a notable period for Britain’s hospitality sector, with mixed performances driven primarily by the summer weather and the Euro 2024 football tournament. Analyzing data from the CGA RSM Hospitality Business Tracker reveals intriguing insights into how these factors i