When every traveler’s first question now begins with an AI assistant, who truly owns the guest relationship in a market where mobile, biometrics, and instant translation are already table stakes? Across hotels, casinos, cruise lines, and food and beverage, the baseline has shifted from touchless
In an era where technology shapes every aspect of travel planning, hotels face a daunting challenge: staying visible in a digital landscape increasingly dominated by artificial intelligence (AI) search platforms. As travelers turn to tools like ChatGPT, Claude, and Gemini for trip recommendations,
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality and a prominent voice in travel, tourism, and entertainment. With her extensive background in the industry and a passion for innovation at expos and conferences, Katarina brings a wealth of insight into the evolving
In an era where technology reshapes industries at an unprecedented pace, the hospitality sector faces a critical challenge: how to attract and retain top executive talent in a fiercely competitive market while integrating cutting-edge tools. With the rapid adoption of generative artificial
Meet Katarina Railko, a seasoned expert in hospitality and travel technology, whose extensive experience in the industry has made her a trusted voice in shaping innovative solutions for hotels and guests alike. With a deep passion for enhancing travel experiences through events, expos, and
In an era where technology dictates competitive advantage, the hospitality sector stands at a pivotal crossroads, with over 60% of hotel operators citing digital tools as critical to profitability, and My Place Hotels of America has emerged as a frontrunner by launching Market Force, a cutting-edge
