An independent hotel operator just ceded its marquee name to a global giant yet kept the keys to the actual buildings, a maneuver that turns the usual consolidation script on its head and raises fresh questions about where power truly sits in hospitality. In a move that blended brand sale with
When every traveler’s first question now begins with an AI assistant, who truly owns the guest relationship in a market where mobile, biometrics, and instant translation are already table stakes? Across hotels, casinos, cruise lines, and food and beverage, the baseline has shifted from touchless
The hospitality industry stands at a pivotal moment, grappling with the challenge of balancing operational efficiency with the irreplaceable warmth of human service. With global hotel occupancy rates recovering to pre-pandemic levels and guest expectations for personalized experiences soaring,
In an era where the hospitality industry faces constant pressure to adapt to fluctuating market demands and heightened guest expectations, My Place Hotels, a prominent chain of over 80 extended-stay properties spanning 31 U.S. states, has taken a bold step forward. By embracing cutting-edge
In an era where guest expectations in the hospitality industry are soaring to unprecedented heights, hotels face the daunting challenge of delivering instant, personalized service to stand out in a fiercely competitive market. A staggering statistic reveals that over 80% of travelers now expect
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism. Katarina has honed her skills across various facets of the industry and is a prominent voice in entertainment and events, often sharing her insights at expos and
