Imagine stepping into a hotel lobby after a long journey, bypassing the check-in desk, and unlocking your room with just a tap of your smartphone. This seamless experience, once a futuristic fantasy, is now a reality in hotels worldwide, thanks to the advent of smart door locks. These innovative
I’m thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism. Katarina has honed her skills navigating the fast-paced world of entertainment, events, and industry expos, making her the perfect person to unpack the exciting intersection
Imagine a hotel revenue manager staring at a screen filled with fluctuating numbers, grappling with the pressure of setting the perfect room rate while demand swings unpredictably and competitors lurk just a click away. It’s a high-stakes game, and the margin for error is razor-thin. Enter
Imagine a small, family-run inn tucked away in a quiet mountain town, struggling to fill rooms while a nearby corporate hotel chain thrives with packed bookings. This disparity, long a reality in the hospitality industry, is being challenged by an unexpected ally: artificial intelligence (AI). With
An independent hotel operator just ceded its marquee name to a global giant yet kept the keys to the actual buildings, a maneuver that turns the usual consolidation script on its head and raises fresh questions about where power truly sits in hospitality. In a move that blended brand sale with
When every traveler’s first question now begins with an AI assistant, who truly owns the guest relationship in a market where mobile, biometrics, and instant translation are already table stakes? Across hotels, casinos, cruise lines, and food and beverage, the baseline has shifted from touchless
