In an era where guest expectations in the hospitality industry are soaring to unprecedented heights, hotels face the daunting challenge of delivering instant, personalized service to stand out in a fiercely competitive market. A staggering statistic reveals that over 80% of travelers now expect
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism. Katarina has honed her skills across various facets of the industry and is a prominent voice in entertainment and events, often sharing her insights at expos and
The hospitality industry stands at a pivotal moment where technology, particularly Artificial Intelligence (AI), is reshaping the way hotels operate and connect with guests. At The Hospitality Show in Denver, industry leaders gathered to discuss how AI is transforming everything from operational
Picture a hotel lobby where a sleek touchscreen kiosk greets guests with a pre-programmed smile, checking them in without a single word from a human, leaving many to feel that something vital is missing. While the process is swift, the absence of a warm welcome, a knowing nod, or even a quick chat
In the fast-paced world of hospitality, small hotel owners often find themselves juggling multiple responsibilities, from managing guest reservations across various platforms to ensuring rates are competitive and up to date, all while striving to prevent costly overbookings that can damage
In an era where hoteliers face relentless pressure to adapt to shifting guest expectations and volatile market conditions, technology has emerged as the linchpin for survival and growth in the hospitality industry. The global hospitality sector, generating over $55 billion in annual revenue through
