I’m thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism. Katarina has honed her skills navigating the fast-paced world of entertainment, events, and industry expos, making her the perfect person to unpack the exciting intersection
Imagine a hotel revenue manager staring at a screen filled with fluctuating numbers, grappling with the pressure of setting the perfect room rate while demand swings unpredictably and competitors lurk just a click away. It’s a high-stakes game, and the margin for error is razor-thin. Enter
Imagine a small, family-run inn tucked away in a quiet mountain town, struggling to fill rooms while a nearby corporate hotel chain thrives with packed bookings. This disparity, long a reality in the hospitality industry, is being challenged by an unexpected ally: artificial intelligence (AI). With
An independent hotel operator just ceded its marquee name to a global giant yet kept the keys to the actual buildings, a maneuver that turns the usual consolidation script on its head and raises fresh questions about where power truly sits in hospitality. In a move that blended brand sale with
When every traveler’s first question now begins with an AI assistant, who truly owns the guest relationship in a market where mobile, biometrics, and instant translation are already table stakes? Across hotels, casinos, cruise lines, and food and beverage, the baseline has shifted from touchless
The hospitality industry stands at a pivotal moment, grappling with the challenge of balancing operational efficiency with the irreplaceable warmth of human service. With global hotel occupancy rates recovering to pre-pandemic levels and guest expectations for personalized experiences soaring,
