In an era where technology is rapidly advancing, the hospitality sector in Africa faces a transformative journey with the integration of Artificial Intelligence (AI). This shift presents both tremendous opportunities and intricate challenges, making it essential to strike a balance between
Embarking on a journey of digital transformation over a decade ago, Minor Hotels, based in Bangkok, has successfully harnessed technology to revolutionize its operations, financial management, and guest experiences. The story of their achievements is a testament to the strategic investments and
The hospitality industry has long been a field where guest satisfaction and operational efficiency are paramount. In recent years, technology has become a pivotal factor in enhancing these aspects. Shangri-La Circle, a leader in the hospitality sector, has embraced advanced technologies to provide
The hospitality industry has undergone a seismic transformation over the past decade, primarily driven by technological advancements. Reflecting on early 2014, phone bookings were the norm, with a substantial 58% of consumers opting for this method. Fast forward to 2024, and that number plummeted
AI is making waves across various industries, and the hospitality sector is no exception. The importance of robust security measures in hotels cannot be overstated, given the increasing sophistication of security threats. AI offers the hospitality industry a powerful tool to enhance security and
In today’s competitive hospitality industry, hotels must go beyond simply providing a place to sleep. They need to offer a comprehensive, personalized experience that anticipates guest needs and exceeds expectations. Leveraging innovative technology is becoming critical in achieving this shift. T
