Customer Experience

How Does Psychology Shape AI Adoption in Hospitality?
Tech & Innovation How Does Psychology Shape AI Adoption in Hospitality?

Short introductionMeet Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism, as well as a passionate advocate for entertainment and events. With her extensive experience in expos and conferences, Katarina brings a unique perspective on how technology,

Transforming Hotel Spaces into Dynamic Multipurpose Venues
Management & Regulatory Transforming Hotel Spaces into Dynamic Multipurpose Venues

Imagine a hotel lobby that greets guests with check-in services at dawn, transforms into a bustling co-working hub by midday, and becomes an elegant cocktail lounge as the sun sets. This vision is no longer a distant dream but a growing reality in the hospitality sector, where maximizing every

Rhubarb Hospitality Appoints Clare Clark as Sustainability Director
Entertainment & Events Rhubarb Hospitality Appoints Clare Clark as Sustainability Director

I'm thrilled to sit down with Katarina Railko, a renowned expert in hospitality with a deep-rooted passion for sustainability. With years of experience in travel, tourism, and the entertainment sector, Katarina has become a leading voice in integrating eco-friendly practices into events, expos, and

Can Neil Jacobs Elevate Cain International's Luxury Vision?
Management & Regulatory Can Neil Jacobs Elevate Cain International's Luxury Vision?

I'm thrilled to sit down with Katarina Railko, a true luminary in the world of luxury hospitality and entertainment. With a career honed in travel and tourism, Katarina has become a leading voice in the industry, particularly in events, expos, and conferences. Her deep understanding of what drives

Holiday Spending Drops 5% in 2025, Travel Holds Steady
Management & Regulatory Holiday Spending Drops 5% in 2025, Travel Holds Steady

In the heart of the holiday season, a striking shift has emerged in consumer behavior, with spending taking a noticeable dip while travel intentions remain surprisingly resilient. According to a comprehensive survey of 4,000 US consumers balanced across generations, regions, and genders, holiday

Hotel Guest Satisfaction Drops Amid Rising Costs in 2025
Management & Regulatory Hotel Guest Satisfaction Drops Amid Rising Costs in 2025

In the ever-evolving hospitality industry, a troubling trend has emerged as guest satisfaction at branded hotels managed by third-party operators takes a noticeable hit, with rising operational expenses putting immense pressure on these management companies tasked with upholding brand standards on

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