Customer Experience

James Bowie Leads Transformative Era at Priest House Hotel
Management & Regulatory James Bowie Leads Transformative Era at Priest House Hotel

The Priest House Hotel is on the cusp of a transformative era, heralding a new chapter with the appointment of James Bowie as the General Manager. This transition signifies a commitment to elevating the level of service and facilities offered to guests. Since its acquisition by The Brook Group in

How Did Jo Armstrong Revolutionize Paso Robles Tourism?
Management & Regulatory How Did Jo Armstrong Revolutionize Paso Robles Tourism?

In the heart of California's Central Coast, Paso Robles stands as a beacon of viticulture and hospitality, thanks largely to the transformative efforts of Jo Armstrong. Her work with Hope Family Wines has not only elevated the wine-tasting experience but also set a new standard for tourism in the

How Is Technology Shaping the Future of Restaurants?
Management & Regulatory How Is Technology Shaping the Future of Restaurants?

In recent years, restaurant operators have faced the dual challenges of ongoing labor shortages and shifting consumer expectations, prompting them to lean heavily on technology to refine and optimize their operations. These technological advancements are not just fleeting trends; they signify a

Google Enhances Restaurant Profiles with Real-Time Updates
Food & Beverage Google Enhances Restaurant Profiles with Real-Time Updates

In the ever-evolving landscape of digital technology, Google has unveiled an innovative feature, aptly named "What’s Happening," designed to revolutionize how restaurants communicate with potential diners. This feature facilitates real-time updates for restaurants on their Google Business Profiles,

American Airlines Gears Up for Record-Breaking Summer 2025
Travel & Tourism American Airlines Gears Up for Record-Breaking Summer 2025

Amid rising temperatures and vacation plans, airlines face the perennial challenge of accommodating an influx of passengers during the summer months. American Airlines has set the stage for a potentially record-breaking travel season, strategizing to support millions with improved connectivity,

Travel Advisors Elevate Services with AI for a Personal Touch
Tech & Innovation Travel Advisors Elevate Services with AI for a Personal Touch

In an era where customers expect refined service and instant gratification, travel advisors are increasingly turning to artificial intelligence (AI) to augment their offerings. This technological fusion has modernized the travel advisory industry and enhanced the personalization and efficiency of

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