Customer Experience

How Has Enseo Transformed Hospitality Tech in 25 Years?
Travel & Tourism How Has Enseo Transformed Hospitality Tech in 25 Years?

Enseo has established itself as a trailblazer in the realm of hospitality technology, marking a quarter-century of groundbreaking advancements since its inception in 2000. Over the years, Enseo has consistently set industry standards by introducing innovative solutions that cater to both guests and

Transform Your Restaurant Website: 8 Essential Tips for 2025
Tech & Innovation Transform Your Restaurant Website: 8 Essential Tips for 2025

In the ever-evolving digital landscape, the transformation of restaurant websites has become a crucial aspect of business strategy. With consumers increasingly relying on online platforms for dining decisions, a robust, user-friendly, and comprehensive website is paramount to attract and retain

New World Phu Quoc Resort Celebrates New Amenities at 4 Years
Management & Regulatory New World Phu Quoc Resort Celebrates New Amenities at 4 Years

The New World Phu Quoc Resort stands as a quintessential destination in Vietnam, embodying both boundless natural beauty and refined luxury. Celebrating its fourth anniversary on May 30, the resort unveiled impressive new amenities, further enhancing its offerings. The theme for the celebration, “A

Is the Hospitality Sector Prepared for Cyber Threats?
Management & Regulatory Is the Hospitality Sector Prepared for Cyber Threats?

Businesses in the hospitality sector are increasingly becoming targets of sophisticated cyber threats due to their growing dependency on digital networks and online systems. With hackers employing advanced technologies, these vulnerabilities are being exploited at an alarming rate. A study by

SF Group Becomes Official Logistics Partner for Shanghai Disney
Management & Regulatory SF Group Becomes Official Logistics Partner for Shanghai Disney

In a significant development for theme park logistics and guest experiences, SF Group has been appointed as the official logistics partner for the Shanghai Disney Resort. This collaboration marks a strategic move aimed at elevating the quality of services by leveraging SF's cutting-edge logistics

IHG Customer Service Lapses: Inconsistency and Training Issues
Management & Regulatory IHG Customer Service Lapses: Inconsistency and Training Issues

In today's hospitality industry, where customer experience is crucial, the quality of customer service can significantly impact a brand's reputation. IHG, a major player in the global hotel market, finds itself facing a challenge, with increasing scrutiny over its customer service channels. A

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