Customer Experience

Etihad Elevates A321LR Experience with Luxurious First Suites
Management & Regulatory Etihad Elevates A321LR Experience with Luxurious First Suites

Katarina Railko, with her extensive experience in hospitality and a keen understanding of the travel and events industry, offers insights into how Etihad Airways is revolutionizing single-aisle flying. As the airline introduces the Airbus A321LR, the focus is on redefining luxury and connectivity

Jurny Unveils JurnyOS 3.5: AI Innovation for Hospitality
Tech & Innovation Jurny Unveils JurnyOS 3.5: AI Innovation for Hospitality

In the ever-evolving landscape of hospitality technology, staying ahead of guest expectations and operational challenges is paramount. Jurny, a recognized leader in agentic AI for the hospitality industry, has introduced JurnyOS 3.5, marking a significant leap toward smarter, more autonomous

Fiserv Launches Clover for High-End Dining Sector Expansion
Food & Beverage Fiserv Launches Clover for High-End Dining Sector Expansion

Amidst a backdrop of increasing competition in the financial services sector, companies are seeking innovative ways to differentiate themselves and capture emerging markets. One such move is Fiserv's expansion into the upscale dining industry with its Clover point-of-sale platform. This initiative

Singapore Airlines Teams Up With OpenAI for AI Innovation
Management & Regulatory Singapore Airlines Teams Up With OpenAI for AI Innovation

In a move poised to redefine air travel, Singapore Airlines (SIA) has embarked on a collaboration with OpenAI, marking a landmark partnership between a leading airline and an innovative AI company. This groundbreaking initiative centers on harnessing advanced Generative Artificial Intelligence

VTech Achieves Zero Touch Provisioning for Hotel Phones
Tech & Innovation VTech Achieves Zero Touch Provisioning for Hotel Phones

In an era where seamless technology solutions are crucial for enhancing guest experiences in the hospitality industry, VTech Hospitality has made a significant breakthrough by achieving Zero Touch Provisioning (ZTP) certification for its guest room telephone sets in conjunction with Xorcom's PBX

Is Disneyland's Alcohol Shift Diluting Family Values?
Management & Regulatory Is Disneyland's Alcohol Shift Diluting Family Values?

Disneyland has long been synonymous with enchanting family experiences, offering a magical retreat where memories are crafted amidst a tapestry of themed attractions and diverse entertainment options. However, as the park navigates the evolving landscape of guest expectations, it faces a pivotal

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