Customer Experience

How Does Real-Time Feedback Transform Hotel Guest Experiences?
Tech & Innovation How Does Real-Time Feedback Transform Hotel Guest Experiences?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality technology with a deep background in travel and tourism. Katarina has honed her skills across various facets of the industry and is a prominent voice in entertainment and events, often sharing her insights at expos and

How Is AI Revolutionizing Hotel Operations and Guest Experience?
Tech & Innovation How Is AI Revolutionizing Hotel Operations and Guest Experience?

How are technological advancements reshaping the hospitality landscape in a world where guests now expect seamless digital interactions akin to their everyday experiences? Walk into any hotel lobby today, and the expectation is clear: a smooth, efficient service that mirrors the fluidity of modern

Fast-Food Chains Unveil New Menu Favorites and Collaborations
Food & Beverage Fast-Food Chains Unveil New Menu Favorites and Collaborations

In the ever-evolving world of restaurants and culinary delights, few figures stand out like Katarina Railko. With her extensive background in the travel and tourism industry, combined with her passion for entertainment and events, she offers unique insights into the latest restaurant menu

Is Mobile Payment Revolutionizing Hospitality Services?
Tech & Innovation Is Mobile Payment Revolutionizing Hospitality Services?

Katarina Railko is at the forefront of hospitality technology, refining her skills within the travel and tourism industry. With a focus on entertainment, events, expos, and conferences, she's uniquely equipped to discuss the latest collaboration between Shiji and IPORT. This partnership promises to

Hospitality Workers Face Growing Mental Health Crisis in 2025
Management & Regulatory Hospitality Workers Face Growing Mental Health Crisis in 2025

Hospitality, once synonymous with warmth and welcome, now faces a hidden and growing crisis. Nearly half of its workers grapple with a poor work/life balance, and 62% of junior staff view burnout as a norm. Can the hospitality industry truly afford to ignore the mental health alarms echoing through

Reviews and AI Redefine Quality in Tourism
Travel & Tourism Reviews and AI Redefine Quality in Tourism

The evolving landscape of tourism demands innovative quality assessment methods that go beyond traditional star ratings and fixed criteria. Using customer reviews and AI technology, tourism businesses can now redefine quality by aligning their services with diverse traveler expectations. This guide

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