Customer Experience

Hospitality Management Innovations – Review
Tech & Innovation Hospitality Management Innovations – Review

In a dynamic and ever-evolving hospitality industry landscape, technology plays an essential role in shaping experiences for travelers and hospitality professionals alike. With numerous platforms vying for prominence, the innovative Maestro PMS stands out at HITEC North America, showcasing

How Can Hotels Maximize Guest Experience with CDP Integration?
Management & Regulatory How Can Hotels Maximize Guest Experience with CDP Integration?

In the highly competitive hospitality industry, enhancing the guest experience is paramount. One way hotels can do this is by integrating Customer Data Platforms (CDPs). This guide explains how hotels can leverage CDP integration to boost guest satisfaction, loyalty, and operational efficiency.

Steam Tech: Will Kitchenless Transform Hotel Dining?
Management & Regulatory Steam Tech: Will Kitchenless Transform Hotel Dining?

Imagine arriving at a hotel late at night, hungry but too tired to hunt for food. Traditional kitchens might be closed, and room service often leaves much to be desired. What if there was technology that could provide gourmet meals quickly and efficiently, reshaping the late-night dining experience

How Is Maestro Enhancing Hotel Spas With Advanced Technology?
Tech & Innovation How Is Maestro Enhancing Hotel Spas With Advanced Technology?

In the ever-evolving world of hospitality technology, Katarina Railko stands out as a leader with her extensive expertise in travel, tourism, and event coordination. Her insights into refining spa and activity management through advanced systems promise to redefine operations for independent

Unlock Summer Travel with Innovative Hotel Marketing Strategies
Travel & Tourism Unlock Summer Travel with Innovative Hotel Marketing Strategies

As international tourism is projected to soar, with travel numbers expected to climb to 1.4 billion in 2024, the hospitality industry faces a significant opportunity to capitalize on this surge. For hotels, the summer months present a prime time to capture increased demand and boost direct

Can Automation Enhance Personalized Hospitality Experiences?
Management & Regulatory Can Automation Enhance Personalized Hospitality Experiences?

Katarina Railko is a leading expert in the hospitality industry, known for her innovative insights into the travel and tourism realm. With her deep understanding of entertainment and events, she has become a pivotal figure, especially in expos and conferences. In this interview, Katarina shares her

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