Customer Experience

Why Did Hyatt’s First Caption Hotel in Memphis Close?
Management & Regulatory Why Did Hyatt’s First Caption Hotel in Memphis Close?

Imagine a vibrant street like Beale Street in Memphis, Tennessee, pulsating with music and history, yet failing to sustain a bold new hotel concept despite its prime location. This scenario encapsulates the closure of Hyatt’s first Caption by Hyatt hotel, a 136-room property launched as a flagship

Who’s Leading Hospitality? New GM Appointments Revealed
Management & Regulatory Who’s Leading Hospitality? New GM Appointments Revealed

What does it take to command a hotel in an era where guest expectations shift as rapidly as travel trends, and every stay could make or break a brand's reputation? In the high-stakes world of hospitality, leadership is the linchpin that can transform a property from just another stopover to a

How Is Noble House Redefining Luxury Hospitality in 2023?
Management & Regulatory How Is Noble House Redefining Luxury Hospitality in 2023?

Short introductionWe’re thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a wealth of experience in travel, tourism, and entertainment. With a passion for creating memorable experiences through events and expos, Katarina brings a unique perspective to the evolving

Hotels Use Guest Data to Boost Personalized Travel Experiences
Tech & Innovation Hotels Use Guest Data to Boost Personalized Travel Experiences

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a remarkable background in travel and tourism. Katarina has honed her expertise in creating unforgettable guest experiences and is a prominent voice in entertainment and events, often speaking at expos and

St Pancras London Unveils Stunning Eight-Figure Refurbishment
Travel & Tourism St Pancras London Unveils Stunning Eight-Figure Refurbishment

Welcome to an exclusive conversation with Katarina Railko, a renowned expert in hospitality and a key voice in travel, tourism, and entertainment events. With her extensive experience in the luxury hotel sector, Katarina offers unparalleled insights into the world of high-end design and guest

Price Attracts Hotel Guests, but CX Builds Lasting Loyalty
Management & Regulatory Price Attracts Hotel Guests, but CX Builds Lasting Loyalty

In an era where travelers are bombarded with endless options for accommodations, the hospitality industry faces a unique challenge: how to stand out in a market driven by price sensitivity while ensuring guests return time and again. Recent insights from a comprehensive survey of over 15,000

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