Customer Experience

Hilton Adopts Hidden Disabilities Program in UAE Hotels
Travel & Tourism Hilton Adopts Hidden Disabilities Program in UAE Hotels

Are disabilities only those we can see? This question challenges long-held assumptions and shines a light on the unseen. Astonishingly, 80% of disabilities are hidden, leaving many to navigate a world often unaware of their unique needs. This invisible reality prompts an urgent call for greater

How Is Hospitality Tackling Labor Shortages and Rising Wages?
Management & Regulatory How Is Hospitality Tackling Labor Shortages and Rising Wages?

In the world of hospitality management, effective teamwork, respect for employees, and strategic adjustments are crucial for navigating challenges such as labor shortages and high wages. We’re joined by Katarina Railko, a seasoned expert in the field, to discuss innovative strategies that operators

AI in Hospitality: Balancing Efficiency and Personalization
Tech & Innovation AI in Hospitality: Balancing Efficiency and Personalization

In a luxurious hotel lobby, a traveler stands at an automated check-in kiosk. The check-in is seamless and quick, yet something is missing—a warm smile from a receptionist, a personal greeting, a human touch. As artificial intelligence systems become increasingly prevalent in hospitality, a crucial

How Is Pepper Lunch Redefining Fast-Casual Dining?
Food & Beverage How Is Pepper Lunch Redefining Fast-Casual Dining?

Pepper Lunch is establishing itself as a global leader in fast-casual dining, renowned for its innovative culinary approach. It is not merely a restaurant but an interactive experience that engages patrons in a unique way. The brand's teppan dining model challenges traditional norms, inviting

Cloud-Based Reservation Systems – A Review
Travel & Tourism Cloud-Based Reservation Systems – A Review

Ryanair's collaboration with Navitaire is an exemplar of successful technological synergy within the aviation industry. Over the years, Ryanair has soared to new heights, deftly handling an exponential increase in passengers. A pivotal factor in this growth trajectory has been the partnership with

Hotel Management Software Market Set for Robust Growth
Tech & Innovation Hotel Management Software Market Set for Robust Growth

The hotel management software market is undergoing a substantial transformation as the global hospitality industry embraces digital solutions more than ever before. By 2032, this market is expected to soar to an impressive USD 12.1 billion from an initial USD 8.22 billion, driven by a compound

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