Customer Experience

Can AI Revitalize Struggling Hotel Loyalty Programs?
Tech & Innovation Can AI Revitalize Struggling Hotel Loyalty Programs?

Imagine a world where checking into a hotel feels less like a transaction and more like a personalized welcome tailored just for you, yet for many travelers today, loyalty programs—once a cornerstone of hospitality—fail to deliver that special touch. With half of members feeling these schemes lack

How Will MMI Transform Memphis' River Inn Experience?
Management & Regulatory How Will MMI Transform Memphis' River Inn Experience?

We’re thrilled to sit down with Katarina Railko, a seasoned expert in hospitality, travel, and tourism, whose insights have shaped the industry. With a deep background in entertainment and events, particularly in expos and conferences, Katarina brings a unique perspective to hotel management and

The Hollywood Grande Debuts with Marriott’s Autograph Collection
Management & Regulatory The Hollywood Grande Debuts with Marriott’s Autograph Collection

I'm thrilled to sit down with Katarina Railko, a renowned expert in hospitality with a wealth of experience in the travel and tourism industry. With her sharp insights into luxury branding and property management, as well as her passion for entertainment and events, Katarina is the perfect person

Rita’s Italian Ice Expands with 40 New Shops in 2025
Food & Beverage Rita’s Italian Ice Expands with 40 New Shops in 2025

Today, we’re thrilled to sit down with Katarina Railko, our esteemed hospitality expert, to dive into the exciting world of restaurant industry growth and franchise development. With her extensive background in travel and tourism, as well as her deep insights into entertainment and events, Katarina

Boost Hoteliers: Boost Bookings with Smart Data Strategies
Tech & Innovation Boost Hoteliers: Boost Bookings with Smart Data Strategies

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality technology with a rich background in travel and tourism. Katarina has honed her expertise in leveraging data to transform guest experiences and drive business growth for hotels. Beyond her work in hospitality, she’s

Who Are the New Leaders Shaping U.S. Hotel Industry?
Management & Regulatory Who Are the New Leaders Shaping U.S. Hotel Industry?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a wealth of experience in travel, tourism, and entertainment. With a sharp eye for industry trends and a passion for creating unforgettable guest experiences, Katarina has made her mark not only in hotel management

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