Customer Experience

Celebrity Cruises’ $250M Solstice Series Revamp: Worth It?
Management & Regulatory Celebrity Cruises’ $250M Solstice Series Revamp: Worth It?

The ongoing transformation of Celebrity Cruises' Solstice Series ships exemplifies the modern cruise industry's dedication to evolving guest experiences. Celebrity Cruises has embarked on an ambitious $250 million renovation project, aiming to redefine cruising by enhancing the comfort,

Hersheypark Team Elevates Guest Experience Through Empowerment
Management & Regulatory Hersheypark Team Elevates Guest Experience Through Empowerment

In the bustling world of amusement parks, where every guest seeks joy and adventure, the Hersheypark Guest Experience Team distinguishes itself by prioritizing empowerment and professional growth. Operating with a commitment to enhancing each visitor's experience, members of this team play critical

Chick-fil-A Opens in Hudson: Community Impact Beyond Burgers?
Food & Beverage Chick-fil-A Opens in Hudson: Community Impact Beyond Burgers?

The vibrant community of Hudson has eagerly welcomed its first-ever Chick-fil-A restaurant, conveniently located at 4A Highland Commons East. Officially opening its doors on June 5, this new establishment marks a significant step in Chick-fil-A's strategic expansion plans across Massachusetts. As

Epic Universe Faces Hurdles with Opening Ride Malfunctions
Management & Regulatory Epic Universe Faces Hurdles with Opening Ride Malfunctions

Universal Orlando Resort's latest venture, Epic Universe, was anticipated to redefine the theme park experience with state-of-the-art attractions and immersive worlds. With grand marketing narratives and promises of cutting-edge entertainment technologies, expectations were set remarkably high for

How Will IRIS's New Tech Transform Hotel Experiences?
Tech & Innovation How Will IRIS's New Tech Transform Hotel Experiences?

In the rapidly evolving landscape of the hospitality sector, technology continues to redefine guest experiences and operational efficiency. A prominent player in bringing digital transformation to hotels is IRIS, renowned for its innovative solutions in digital food and beverage and guest

IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025
Management & Regulatory IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025

In the rapidly evolving realm of hospitality technology, IRIS has positioned itself at the forefront by launching a suite of innovative features aimed at enhancing the guest experience. As the industry gathers at the HITEC event taking place from June 16-19 at the Indianapolis Convention Center,

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