Customer Experience

How Is Mandarin Oriental Redefining Luxury Hospitality?
Management & Regulatory How Is Mandarin Oriental Redefining Luxury Hospitality?

The hospitality industry has undergone significant changes as consumers increasingly demand unique and personalized experiences. Mandarin Oriental Hotel Group has introduced a revamped guest recognition program and an industry-leading mobile app, indicating a pivotal shift in luxury hospitality. By

How Will Sage and CL Hotels Transform Guest Experiences?
Management & Regulatory How Will Sage and CL Hotels Transform Guest Experiences?

Katarina Railko, a seasoned expert in hospitality and a prominent voice in the entertainment and events industry, joins us today to discuss a groundbreaking collaboration in the hospitality field. With her extensive experience in travel and tourism, Railko offers invaluable insights into the recent

Dormakaba Unveils Flexible Tech at HITEC 2025
Tech & Innovation Dormakaba Unveils Flexible Tech at HITEC 2025

As HITEC North America opens its doors this year in Indianapolis, the spotlight is on dormakaba, a frontrunner in hospitality access solutions. From June 16th to 19th, industry professionals gather to witness the future of hotel security and guest experience innovations. At the heart of this year's

Hilton's Global Expansion: What's Driving Luxury Hotel Growth?
Management & Regulatory Hilton's Global Expansion: What's Driving Luxury Hotel Growth?

Katarina Railko is a distinguished expert in the hospitality field, recognized for her work in the travel and tourism industry. Her insights into entertainment and events, particularly expos and conferences, have made her a key figure in hospitality. Today, Katarina shares her perspectives on

Hospitality Embraces AI for Enhanced Guest Experiences
Management & Regulatory Hospitality Embraces AI for Enhanced Guest Experiences

In recent years, the hospitality industry has undergone a transformative phase with technology becoming a pivotal player in redefining guest experiences. Hotel chains are increasingly turning towards artificial intelligence (AI) and state-of-the-art digital infrastructure to enhance both

How Is Tech Transforming the Hospitality Industry?
Tech & Innovation How Is Tech Transforming the Hospitality Industry?

The hospitality industry is witnessing an unprecedented transformation driven by technological advancements that are reshaping how businesses operate and how guests experience services. As technology continues to evolve, it becomes integral to meeting the demands of a rapidly changing market

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