Customer Experience

Who Are Leading New Waves in Hotel Management Today?
Management & Regulatory Who Are Leading New Waves in Hotel Management Today?

What does it take to guide a hotel through the ever-tumultuous tides of the hospitality industry? In today's hospitality landscape, a new breed of multifaceted leaders emerges, skillfully navigating complex challenges and innovations with agility and vision. These trailblazers stand at the

How is Omni Transforming Hospitality with Oracle Opera Cloud?
Tech & Innovation How is Omni Transforming Hospitality with Oracle Opera Cloud?

Katarina Railko is renowned for her extensive experience in the travel and tourism industry, particularly in hospitality technology. Her keen insights into the integration of modern tech within traditional hospitality practices make her an invaluable source. In today's interview, we'll explore how

How is Mandarin Oriental Expanding Luxury Residences?
Travel & Tourism How is Mandarin Oriental Expanding Luxury Residences?

In this exclusive interview, we speak with Katarina Railko, a seasoned expert in the hospitality industry, who has made significant contributions to both travel and tourism as well as entertainment and events. Today, she offers her insights into the recent strategic moves by Mandarin Oriental to

BIGGBY® COFFEE Celebrates 30 Years with Brand Refresh
Food & Beverage BIGGBY® COFFEE Celebrates 30 Years with Brand Refresh

In the world of hospitality, few brands have managed to capture the essence of community and energy as successfully as BIGGBY® COFFEE. Celebrating its 30th year, the brand has embarked on a significant transformation to keep its identity vibrant and engaging for new and returning customers alike.

Who's Leading Hotel Evolution with Bold Leadership Shifts?
Management & Regulatory Who's Leading Hotel Evolution with Bold Leadership Shifts?

In the ever-evolving hospitality industry, bold leadership changes drive meaningful transformations that redefine guest experiences and operational efficiencies. As competition intensifies, hotels increasingly rely on seasoned professionals to lead innovative strategies. This roundup examines

Trend Analysis: Outsourcing in Hospitality Industry
Management & Regulatory Trend Analysis: Outsourcing in Hospitality Industry

The global landscape of the hospitality sector is rapidly evolving, driven by economic pressures and technological advancements. A notable change is the increasing trend of outsourcing various functions within the hospitality industry, prompting a closer examination of its implications and

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