Customer Experience

Is Investing in People as Important as Technology in Hospitality?
Entertainment & Events Is Investing in People as Important as Technology in Hospitality?

The hospitality industry is at a crossroads, facing the dual challenges of staying competitive through technological advancements while also nurturing a committed and skilled workforce. While many businesses are pouring resources into state-of-the-art technologies, the importance of investing in

Is OYO Rebranding Beyond Budget Stays with Premium Services?
Travel & Tourism Is OYO Rebranding Beyond Budget Stays with Premium Services?

OYO Hotels & Homes is on a quest to transform its image from a budget-friendly haven for travelers to a provider of premium hospitality services. This strategic pivot is at the heart of its latest advertising campaign, conceived by the creative agency Moonshot, helmed by none other than Tanmay

How Will Mews' Acquisition of HS3 Boost Its German Reach?
Entertainment & Events How Will Mews' Acquisition of HS3 Boost Its German Reach?

In the competitive market of hospitality technology, strategic acquisitions can serve as a catalyst for growth and diversification. Mews, a leading hotel software provider, is widening its reach within the German market through the strategic acquisition of HS3 Hotelsoftware. By incorporating HS3's

How Will Tripleseat Boost Best Western Casper Sales?
Travel & Tourism How Will Tripleseat Boost Best Western Casper Sales?

The hospitality industry is undergoing a remarkable transformation as hotels globally pivot toward digitizing operations to enhance efficiency and customer experience. The Best Western Downtown Casper Hotel is no exception, as it embraces the power of Tripleseat, a premier cloud-based sales and

How Do DMCs Elevate Event Planning in Chicago?
Travel & Tourism How Do DMCs Elevate Event Planning in Chicago?

In today's event planning landscape, the intricacies of the chosen destination play a pivotal role, demanding meticulous attention and a broad network of local vendors. Particularly in Chicago, Destination Management Companies (DMCs) are essential for orchestrating exceptional events. These

Destination Marketing Mastery: 10 Strategies for Rapid Growth
Travel & Tourism Destination Marketing Mastery: 10 Strategies for Rapid Growth

Differentiating Strategies from Tactics In the intricate dance of destination marketing, understanding the interplay between 'strategies' and 'tactics' can mean the difference between short-lived buzz and sustainable growth. Strategies are the overarching plans outlining how an organization intends

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