Customer Experience

Legality of Adults-Only Hotels in California Sparks Controversy
Travel & Tourism Legality of Adults-Only Hotels in California Sparks Controversy

The trend of adults-only hotels is gaining momentum in California, but the legality and ethical implications of these establishments have ignited considerable controversy. As the travel season approaches, families and adults alike are keenly observing the developments following a prominent incident

Genesys Highlights AI and Platforms in Modern Customer Service Trends
Management & Regulatory Genesys Highlights AI and Platforms in Modern Customer Service Trends

In today's dynamic customer service environment, organizations are increasingly shifting their focus towards comprehensive customer experience (CX) platforms. As companies navigate the growing complexity of customer interactions, the need for integrated solutions that encompass AI functionality and

How Will Adobe's AI Enhancements Transform Customer Experience?
Management & Regulatory How Will Adobe's AI Enhancements Transform Customer Experience?

Katarina Railko is our Hospitality expert with extensive experience in the travel and tourism industry. Her expertise also extends into entertainment and events, specializing in expos and conferences. Today, she shares insights on the latest innovations from Adobe Summit and the transformative

How Does Invoca Integration with Adobe Elevate Customer Journeys?
Management & Regulatory How Does Invoca Integration with Adobe Elevate Customer Journeys?

Katarina Railko is our Hospitality expert with a wealth of experience in the travel and tourism industry. She is also a prominent voice in entertainment and events, particularly in the context of expos and conferences. Today, she shares insights on Invoca's innovative Adobe Experience Platform

IRIS Expands Partnership with Coury Hospitality for Mobile F&B Ordering
Tech & Innovation IRIS Expands Partnership with Coury Hospitality for Mobile F&B Ordering

Hotel guests today increasingly expect convenience and seamless experiences during their stays, prompting the hospitality industry to innovate continually. IRIS, a global provider of mobile Food & Beverage (F&B) systems and guest experience platforms, has recently broadened its partnership with

AI-Driven Customer Support Transforms Proactive Engagement Strategies
Management & Regulatory AI-Driven Customer Support Transforms Proactive Engagement Strategies

The rapid expansion of the cloud market coupled with looming economic challenges has escalated the pressure on businesses to deliver more with less. Innovations in artificial intelligence (AI) and machine learning are at the forefront of this transformative journey, enabling customer support

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