Customer Experience

New World Phu Quoc Resort Celebrates New Amenities at 4 Years
Management & Regulatory New World Phu Quoc Resort Celebrates New Amenities at 4 Years

The New World Phu Quoc Resort stands as a quintessential destination in Vietnam, embodying both boundless natural beauty and refined luxury. Celebrating its fourth anniversary on May 30, the resort unveiled impressive new amenities, further enhancing its offerings. The theme for the celebration, “A

Is the Hospitality Sector Prepared for Cyber Threats?
Management & Regulatory Is the Hospitality Sector Prepared for Cyber Threats?

Businesses in the hospitality sector are increasingly becoming targets of sophisticated cyber threats due to their growing dependency on digital networks and online systems. With hackers employing advanced technologies, these vulnerabilities are being exploited at an alarming rate. A study by

SF Group Becomes Official Logistics Partner for Shanghai Disney
Management & Regulatory SF Group Becomes Official Logistics Partner for Shanghai Disney

In a significant development for theme park logistics and guest experiences, SF Group has been appointed as the official logistics partner for the Shanghai Disney Resort. This collaboration marks a strategic move aimed at elevating the quality of services by leveraging SF's cutting-edge logistics

IHG Customer Service Lapses: Inconsistency and Training Issues
Management & Regulatory IHG Customer Service Lapses: Inconsistency and Training Issues

In today's hospitality industry, where customer experience is crucial, the quality of customer service can significantly impact a brand's reputation. IHG, a major player in the global hotel market, finds itself facing a challenge, with increasing scrutiny over its customer service channels. A

What is Driving Optimism in the Hotel Industry's Future?
Food & Beverage What is Driving Optimism in the Hotel Industry's Future?

In an ever-evolving economic landscape, the hotel industry has maintained impressive momentum, buoyed by confidence in its future prospects. The optimism among hotel owners and developers today is palpable, with a strong belief that the sector will continue to thrive despite economic uncertainties.

Travel Industry Transforms with AI and Tech Innovations
Travel & Tourism Travel Industry Transforms with AI and Tech Innovations

In a rapidly evolving global landscape, the travel industry is enthusiastically adopting cutting-edge technologies and strategies to enhance operational efficiency and improve customer experience. As AI integration and sophisticated technological solutions become mainstays, major advancements and

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