Customer Experience

How Will IRIS's New Tech Transform Hotel Experiences?
Tech & Innovation How Will IRIS's New Tech Transform Hotel Experiences?

In the rapidly evolving landscape of the hospitality sector, technology continues to redefine guest experiences and operational efficiency. A prominent player in bringing digital transformation to hotels is IRIS, renowned for its innovative solutions in digital food and beverage and guest

IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025
Management & Regulatory IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025

In the rapidly evolving realm of hospitality technology, IRIS has positioned itself at the forefront by launching a suite of innovative features aimed at enhancing the guest experience. As the industry gathers at the HITEC event taking place from June 16-19 at the Indianapolis Convention Center,

Universal Helios Grand Hotel Elevates Orlando Theme Park Stays
Management & Regulatory Universal Helios Grand Hotel Elevates Orlando Theme Park Stays

In the heart of Orlando, a groundbreaking hospitality experience has emerged, capturing the attention of theme park enthusiasts and travelers alike. Universal Helios Grand Hotel, inspired by Mediterranean elegance, has become the latest addition to the vibrant landscape of Orlando's unique

McDonald's Closes CosMc's Amid Struggles Against Starbucks
Food & Beverage McDonald's Closes CosMc's Amid Struggles Against Starbucks

In the fast-paced world of coffeehouses, no venture is without its challenges, as illustrated by McDonald's recent decision to shutter its nascent CosMc's coffee chain. Introduced in December 2023 with ambitions to capture the fast-coffee market, CosMc's was envisioned as a competitor to industry

AI and Automation Transform Customer Experiences in Ghana
Management & Regulatory AI and Automation Transform Customer Experiences in Ghana

The rapid integration of artificial intelligence (AI) and automation into business processes has revolutionized how companies operate and engage with their customers in Ghana. These technologies, once seen as futuristic, have become essential for businesses aiming to maintain a competitive edge in

Is AI-Driven Concierge the Future of Thistle Hotels?
Tech & Innovation Is AI-Driven Concierge the Future of Thistle Hotels?

Katarina Railko, a seasoned expert in the travel and tourism industry, is renowned for her insights into hospitality technology and digital concierge services. Her experience spans various facets of the industry, making her a key figure in conversations about innovation in hotels. Today, she shares

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