Customer Experience

Is Radisson Leading the Charge in Net-Zero Hospitality?
Tech & Innovation Is Radisson Leading the Charge in Net-Zero Hospitality?

Radisson Hotel Group has made a significant leap forward in the hospitality industry with the introduction of its first verified net-zero hotel located in Manchester, UK. This landmark initiative is a testament to Radisson's unwavering commitment to sustainable hospitality, setting a high bar for

Will Hotels Be Fully Automated by 2030?
Tech & Innovation Will Hotels Be Fully Automated by 2030?

The hospitality sector is undergoing a transformative evolution, driven by advancements in artificial intelligence and robotics, sparking a debate on the potential of fully automated hotels. With these innovations setting the stage, questions arise about whether human staff will be entirely

Is NYC's Safe Hotels Act a Boon or Burden for Tourism?
Management & Regulatory Is NYC's Safe Hotels Act a Boon or Burden for Tourism?

Could New York City’s latest hotel regulation alter landscapes beyond industry boundaries? As this metropolis, a titan in global tourism, tightens its hotel standards, it embarks on an unprecedented journey amid the post-pandemic rebuild. Known for their hustle and resilience, New York’s

Boyd Gaming Unveils Innovative POS System with Agilysys
Tech & Innovation Boyd Gaming Unveils Innovative POS System with Agilysys

As the gaming and hospitality sectors continue to evolve rapidly, companies are consistently on the lookout for innovative solutions to improve operational efficiency and enhance customer experiences. Boyd Gaming Corporation recently made a strategic leap by adopting the Agilysys InfoGenesis SaaS

James Bowie Leads Transformative Era at Priest House Hotel
Management & Regulatory James Bowie Leads Transformative Era at Priest House Hotel

The Priest House Hotel is on the cusp of a transformative era, heralding a new chapter with the appointment of James Bowie as the General Manager. This transition signifies a commitment to elevating the level of service and facilities offered to guests. Since its acquisition by The Brook Group in

How Did Jo Armstrong Revolutionize Paso Robles Tourism?
Management & Regulatory How Did Jo Armstrong Revolutionize Paso Robles Tourism?

In the heart of California's Central Coast, Paso Robles stands as a beacon of viticulture and hospitality, thanks largely to the transformative efforts of Jo Armstrong. Her work with Hope Family Wines has not only elevated the wine-tasting experience but also set a new standard for tourism in the

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