Customer Experience

Is Cloud Transforming Hospitality with SONIFI and OCI?
Travel & Tourism Is Cloud Transforming Hospitality with SONIFI and OCI?

In an era where technology continually reshapes the hospitality landscape, Katarina Railko stands at the forefront. With an extensive background in travel and tourism and a deep understanding of entertainment and events, Katarina offers insights into how these sectors intersect with cutting-edge

ATPCO Unveils Dynamic Product Catalog for Tailored Air Travel
Travel & Tourism ATPCO Unveils Dynamic Product Catalog for Tailored Air Travel

ATPCO's introduction of the Dynamic Product Catalog represents a significant development in airline sales and merchandising, promising to revolutionize the way airlines and travel agencies interact with travelers. This innovative digital solution, presented at the Elevate conference in

Bridging AI Empathy Gap in Hospitality for Better Guest Experience
Management & Regulatory Bridging AI Empathy Gap in Hospitality for Better Guest Experience

The hospitality industry is at a pivotal moment, with artificial intelligence (AI) increasingly influencing guest experiences. As AI systems handle operations with unprecedented efficiency, the importance of integrating emotional intelligence into these interactions becomes more evident. These AI

How Is AI Revolutionizing Travel Industry Operations?
Tech & Innovation How Is AI Revolutionizing Travel Industry Operations?

The travel industry is witnessing a remarkable transformation owing to the integration of artificial intelligence (AI). Although many people might associate AI primarily with customer-facing technologies such as chatbots and personalized booking recommendations, its most substantial impact is

Can AI Deliver Empathy in Hospitality Customer Service?
Management & Regulatory Can AI Deliver Empathy in Hospitality Customer Service?

The evolving landscape of the hospitality industry increasingly involves the integration of artificial intelligence (AI) with the aim of enhancing the overall customer experience. In recent years, AI has made significant strides in managing numerous tasks efficiently, but its ability to convey

InnVest and Tailos Team Up to Revolutionize Hotel Cleaning with AI
Tech & Innovation InnVest and Tailos Team Up to Revolutionize Hotel Cleaning with AI

The hospitality industry has witnessed a groundbreaking shift as InnVest Hotels, one of Canada's largest hotel owners and operators, announced a strategic partnership with Tailos Robotics, an Austin-based company renowned for its AI-powered cleaning solutions. This collaboration aims to

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