Customer Experience

Luxury Hotel GM Appointments Reflect Strategic Leadership Shift
Management & Regulatory Luxury Hotel GM Appointments Reflect Strategic Leadership Shift

In the high-stakes world of luxury hospitality, where a single guest experience can define a brand's reputation, the recent wave of general manager (GM) appointments across iconic properties has captured significant attention. From the pristine beaches of Hawaii to the vibrant urban hubs of

Cobblestone Hotels to Launch MainStreet as New Boutique Brand
Management & Regulatory Cobblestone Hotels to Launch MainStreet as New Boutique Brand

What does it take to redefine hospitality in an oversaturated market where travelers are bombarded with endless choices, and how can a small town, often overlooked by major hotel chains, become a hub for upscale, personal stays? Cobblestone Hotels is stepping into this space with a bold

Lufthansa Elevates Travel with Luxury Rides and Fashion Guides
Travel & Tourism Lufthansa Elevates Travel with Luxury Rides and Fashion Guides

As a seasoned journalist in the travel and aviation industry, I’m thrilled to sit down with Katarina Railko, a renowned hospitality expert with deep roots in travel and tourism. Katarina has honed her expertise in creating exceptional guest experiences and is a prominent voice in entertainment and

Choice Hotels Q3 2025: Global Growth Amid U.S. Challenges
Management & Regulatory Choice Hotels Q3 2025: Global Growth Amid U.S. Challenges

In an era where global travel dynamics are shifting at an unprecedented pace, Choice Hotels International stands as a pivotal case study in navigating the complexities of the hospitality sector. The third-quarter performance of this industry giant reveals a striking contrast: robust international

How Will Kessler and Highgate Redefine Luxury Hospitality?
Management & Regulatory How Will Kessler and Highgate Redefine Luxury Hospitality?

What does it take to transform luxury hospitality into something truly extraordinary? Picture a hotel stay where every detail, from the architecture to the service, feels like a curated masterpiece—where guests aren't just visitors but part of a living story. This vision is no longer a distant

Lucille’s Honors Veterans with Free Meals on Veterans Day
Food & Beverage Lucille’s Honors Veterans with Free Meals on Veterans Day

Allow us to introduce Katarina Railko, a seasoned hospitality expert with a wealth of experience in travel, tourism, entertainment, and events. With her deep understanding of creating memorable guest experiences and her passion for industry trends, Katarina offers invaluable insights into how

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