Customer Experience

How Will Waterford and Maverick Merger Shape Hospitality?
Management & Regulatory How Will Waterford and Maverick Merger Shape Hospitality?

Today, we’re thrilled to sit down with Katarina Railko, a seasoned expert in hospitality management with a rich background in travel, tourism, and entertainment. With her deep experience in navigating the complexities of the industry, including high-profile events and conferences, Katarina offers a

Is M&S Bank Arena Liverpool Redefining Sustainable Events?
Entertainment & Events Is M&S Bank Arena Liverpool Redefining Sustainable Events?

Katarina Railko has spent years at the intersection of hospitality, travel, and large-scale events, shaping operations that put guest experience and environmental stewardship on equal footing. Fresh from earning “Greener Arena 2025 – Highly Commended” on the first application, she reflects on what

Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026
Management & Regulatory Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026

A coordinated management and brand conversion program is reshaping six Real Inn properties across Mexico into IHG’s voco flag, signaling a calculated push into the upscale lifestyle segment. The effort combines professionalized operations from Aimbridge LATAM, owner alignment with Alliance Hotel

INNSiDE Manchester’s 10-Year Smart, Sustainable Room Refresh
Travel & Tourism INNSiDE Manchester’s 10-Year Smart, Sustainable Room Refresh

Katarina Railko has spent a decade shaping guest experiences across travel, entertainment, and large-scale events. Her vantage point blends operational rigor with a curator’s feel for culture, making her a keen interpreter of how hotels evolve with their cities. As INNSiDE by Meliá Manchester marks

Cendyn Pioneers AI Search Integration for Hotel Bookings
Tech & Innovation Cendyn Pioneers AI Search Integration for Hotel Bookings

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality and a prominent voice in travel, tourism, and entertainment. With her extensive background in the industry and a passion for innovation at expos and conferences, Katarina brings a wealth of insight into the evolving

How Can AI Transform Hotel Guest Experiences with Mindtrip?
Tech & Innovation How Can AI Transform Hotel Guest Experiences with Mindtrip?

Meet Katarina Railko, a seasoned expert in hospitality and travel technology, whose extensive experience in the industry has made her a trusted voice in shaping innovative solutions for hotels and guests alike. With a deep passion for enhancing travel experiences through events, expos, and

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later