Customer Experience

How Do Impact Scores Transform Hotel Success with Feedback?
Travel & Tourism How Do Impact Scores Transform Hotel Success with Feedback?

Imagine sitting down with a visionary in hospitality technology who has dedicated her career to transforming how hotels connect with guests. Katarina Railko, a seasoned expert in travel and tourism, brings a wealth of insight from her work in entertainment and events, where she’s shaped experiences

How Will Daresbury Park Hotel Redefine Luxury by 2026?
Travel & Tourism How Will Daresbury Park Hotel Redefine Luxury by 2026?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a rich background in travel and tourism. Her insights into entertainment and events, especially expos and conferences, make her the perfect person to discuss the exciting transformation happening at Daresbury Park

Hyatt's Q3 2025 Growth Fueled by Luxury and Expansion
Travel & Tourism Hyatt's Q3 2025 Growth Fueled by Luxury and Expansion

I'm thrilled to sit down with Katarina Railko, a seasoned expert in the hospitality industry with a deep background in travel and tourism. Her insights into entertainment, events, and large-scale expos have made her a trusted voice in the field. Today, we’re diving into the latest trends shaping

How Will Waterford and Maverick Merger Shape Hospitality?
Management & Regulatory How Will Waterford and Maverick Merger Shape Hospitality?

Today, we’re thrilled to sit down with Katarina Railko, a seasoned expert in hospitality management with a rich background in travel, tourism, and entertainment. With her deep experience in navigating the complexities of the industry, including high-profile events and conferences, Katarina offers a

Is M&S Bank Arena Liverpool Redefining Sustainable Events?
Entertainment & Events Is M&S Bank Arena Liverpool Redefining Sustainable Events?

Katarina Railko has spent years at the intersection of hospitality, travel, and large-scale events, shaping operations that put guest experience and environmental stewardship on equal footing. Fresh from earning “Greener Arena 2025 – Highly Commended” on the first application, she reflects on what

Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026
Management & Regulatory Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026

A coordinated management and brand conversion program is reshaping six Real Inn properties across Mexico into IHG’s voco flag, signaling a calculated push into the upscale lifestyle segment. The effort combines professionalized operations from Aimbridge LATAM, owner alignment with Alliance Hotel

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