Customer Experience

How Can Hotels Reduce Turnover with Retention Strategies?
Travel & Tourism How Can Hotels Reduce Turnover with Retention Strategies?

I’m thrilled to sit down with Katarina Railko, a seasoned expert in the hospitality industry with a rich background in travel, tourism, entertainment, and events. With her deep insights into workforce dynamics and a passion for creating sustainable strategies, Katarina has become a leading voice in

Can Ian Bruggeman Drive Toppers Pizza's National Growth?
Food & Beverage Can Ian Bruggeman Drive Toppers Pizza's National Growth?

I'm thrilled to sit down with Ian Bruggeman, the newly appointed Chief Financial Officer at Toppers Pizza. With a robust background in finance, franchise development, and operational leadership in the restaurant industry, Ian brings a wealth of experience from his previous roles, including

How Is U.S. Economic Chaos Impacting the Hotel Industry?
Management & Regulatory How Is U.S. Economic Chaos Impacting the Hotel Industry?

What happens when the backbone of a nation’s economy feels like it’s teetering on the edge of a cliff, with no safety net in sight, and the ripple effects are felt across industries like hospitality? The U.S. economy in 2025 is a storm of uncertainty, driven by political volatility and policy

Denver Hotels and Beyond Welcome New General Managers
Management & Regulatory Denver Hotels and Beyond Welcome New General Managers

The hospitality industry stands at a pivotal moment, with leadership transitions shaping the trajectory of hotels and resorts across diverse markets, and as the sector rebounds from global challenges, the role of general managers (GMs) has become increasingly critical in steering properties through

How Will Outbound Hotels Redefine Outdoor Stays in 2026?
Management & Regulatory How Will Outbound Hotels Redefine Outdoor Stays in 2026?

Allow me to introduce Katarina Railko, a seasoned expert in hospitality with a deep-rooted passion for travel and tourism. With years of experience shaping innovative lodging concepts, Katarina has become a prominent voice in the industry, particularly in outdoor-inspired destinations and event

Hospitality Tech Transformation – Review
Management & Regulatory Hospitality Tech Transformation – Review

Imagine a world where checking into a hotel is as seamless as unlocking your smartphone, where loyalty points effortlessly follow you across brands, and where hotel staff can manage operations with a single click. This isn't a distant dream but a reality being crafted by BWH Hotels, a major force

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later