Customer Experience

Balancing Tech and Human Touch: How Can Hotels Excel?
Tech & Innovation Balancing Tech and Human Touch: How Can Hotels Excel?

Picture arriving at a hotel where every guest interaction, from check-in to room service, is seamlessly automated yet somehow lacking in warmth. Alternatively, imagine a stay rich with human interaction but bogged down by outdated processes that test a modern traveler’s demand for efficiency. As

HITEC 2025 Showcases Innovations in Hospitality Technology
Tech & Innovation HITEC 2025 Showcases Innovations in Hospitality Technology

HITEC's impact on the hospitality technology sector is unparalleled, drawing around 6,000 stakeholders interested in promoting innovation within the industry. Now hosted in Indianapolis, the event has established itself as the largest and longest-standing tradeshow dedicated to hospitality

Who Are Leading New Waves in Hotel Management Today?
Management & Regulatory Who Are Leading New Waves in Hotel Management Today?

What does it take to guide a hotel through the ever-tumultuous tides of the hospitality industry? In today's hospitality landscape, a new breed of multifaceted leaders emerges, skillfully navigating complex challenges and innovations with agility and vision. These trailblazers stand at the

How is Omni Transforming Hospitality with Oracle Opera Cloud?
Tech & Innovation How is Omni Transforming Hospitality with Oracle Opera Cloud?

Katarina Railko is renowned for her extensive experience in the travel and tourism industry, particularly in hospitality technology. Her keen insights into the integration of modern tech within traditional hospitality practices make her an invaluable source. In today's interview, we'll explore how

How is Mandarin Oriental Expanding Luxury Residences?
Travel & Tourism How is Mandarin Oriental Expanding Luxury Residences?

In this exclusive interview, we speak with Katarina Railko, a seasoned expert in the hospitality industry, who has made significant contributions to both travel and tourism as well as entertainment and events. Today, she offers her insights into the recent strategic moves by Mandarin Oriental to

BIGGBY® COFFEE Celebrates 30 Years with Brand Refresh
Food & Beverage BIGGBY® COFFEE Celebrates 30 Years with Brand Refresh

In the world of hospitality, few brands have managed to capture the essence of community and energy as successfully as BIGGBY® COFFEE. Celebrating its 30th year, the brand has embarked on a significant transformation to keep its identity vibrant and engaging for new and returning customers alike.

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