Customer Experience

Holiday Spending Drops 5% in 2025, Travel Holds Steady
Management & Regulatory Holiday Spending Drops 5% in 2025, Travel Holds Steady

In the heart of the holiday season, a striking shift has emerged in consumer behavior, with spending taking a noticeable dip while travel intentions remain surprisingly resilient. According to a comprehensive survey of 4,000 US consumers balanced across generations, regions, and genders, holiday

Hotel Guest Satisfaction Drops Amid Rising Costs in 2025
Management & Regulatory Hotel Guest Satisfaction Drops Amid Rising Costs in 2025

In the ever-evolving hospitality industry, a troubling trend has emerged as guest satisfaction at branded hotels managed by third-party operators takes a noticeable hit, with rising operational expenses putting immense pressure on these management companies tasked with upholding brand standards on

How Is Howard University's MSCHL Redefining Hospitality?
Management & Regulatory How Is Howard University's MSCHL Redefining Hospitality?

Imagine an industry where diversity in leadership is not just an aspiration but a tangible reality, where talent from underrepresented communities shapes the future of global hospitality. At Howard University, the Marriott-Sorenson Center for Hospitality Leadership (MSCHL) is turning this vision

Layne’s Chicken Fingers Shines on 2025 Top 100 Growth List
Food & Beverage Layne’s Chicken Fingers Shines on 2025 Top 100 Growth List

I’m thrilled to sit down with Katarina Railko, our esteemed hospitality expert, who brings a wealth of knowledge from her extensive background in travel, tourism, entertainment, and events. With her keen insights into industry trends and growth strategies, Katarina is the perfect person to dive

Why Did Hyatt’s First Caption Hotel in Memphis Close?
Management & Regulatory Why Did Hyatt’s First Caption Hotel in Memphis Close?

Imagine a vibrant street like Beale Street in Memphis, Tennessee, pulsating with music and history, yet failing to sustain a bold new hotel concept despite its prime location. This scenario encapsulates the closure of Hyatt’s first Caption by Hyatt hotel, a 136-room property launched as a flagship

Who’s Leading Hospitality? New GM Appointments Revealed
Management & Regulatory Who’s Leading Hospitality? New GM Appointments Revealed

What does it take to command a hotel in an era where guest expectations shift as rapidly as travel trends, and every stay could make or break a brand's reputation? In the high-stakes world of hospitality, leadership is the linchpin that can transform a property from just another stopover to a

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