Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences.
Can you explain the main benefits of the new partnership between Hapi and Shiji?
The primary benefit of the partnership between Hapi and Shiji is the enhanced connectivity and integration capabilities it brings. By adding Shiji’s Infrasys POS to Hapi’s ecosystem, hotel operators can now seamlessly connect various property management systems (PMS) with Infrasys POS, resulting in streamlined operations and improved data visibility for better guest experiences.
How does Hapi facilitate the connectivity for Infrasys POS with various property management systems (PMS)? What specific PMS platforms can seamlessly integrate with Infrasys POS via Hapi? Are there any limitations to this integration?
Hapi acts as the connectivity layer that bridges PMS platforms with Infrasys POS through simple and cost-effective APIs. This allows different PMS systems to communicate effortlessly with Infrasys POS. Notable PMS platforms that can integrate seamlessly via Hapi include Shiji’s Daylight PMS, among others. While the integration is robust, there could be limitations based on the specific configurations and legacy systems used by some hotels.
What are some of the challenges that many hotel PMS platforms face today, and how does Hapi address these issues?
Many hotel PMS platforms are based on outdated technology, which can be expensive to set up, difficult to maintain, and cumbersome to use. Hapi addresses these issues by offering a modern integration and data-sharing platform that simplifies connections through APIs, reduces costs, and improves ease of use. This modernization helps hoteliers streamline operations and focus more on enhancing guest experiences.
How does the integration between Daylight PMS and Infrasys POS enhance the guest experience in hotels?
The integration between Daylight PMS and Infrasys POS significantly enhances the guest experience by providing a seamless, personalized interaction throughout their stay. Guests benefit from unified profiles, streamlined check-ins, accurate billing, and comprehensive visibility into their food and beverage purchases, contributing to a smoother and more enjoyable experience.
Can you discuss some of the specific use cases enabled by Hapi’s integration platform? What are the initial use cases for POS, and are there plans to expand beyond these? What future use cases are you considering to enhance value for customers?
Hapi’s integration platform currently focuses on enabling POS use cases such as reservation lookups, food and beverage charges visibility, and post-checkout information consolidation. There are plans to expand beyond these initial use cases to include more advanced guest engagement and personalized service options. Future use cases might involve deeper analytics and AI-driven insights to further enhance customer value.
What role does Hapi’s platform play in data normalization and comprehensive guest data analysis for hoteliers? How does this help hotel operators in day-to-day management and guest personalization?
Hapi’s platform facilitates data normalization across various systems, ensuring that guest data is consistent and can be analyzed comprehensively. This helps hotel operators by providing accurate insights into guest preferences and behaviors, enabling personalized services and improving day-to-day management efficiency.
How does the partnership improve visibility into food and beverage charges and other transactional data for hoteliers and their guests?
With the integration of Infrasys POS into Hapi’s ecosystem, hoteliers gain full visibility into all transactional data, including food and beverage charges. This transparency helps guests view their charges in real-time and ensures accuracy, while hoteliers can analyze spending patterns and optimize their offerings accordingly.
Could you tell us more about the technology behind Shiji’s platform and its cloud-based solutions? What makes Shiji’s platform unique in the hospitality technology industry?
Shiji’s platform is built on a robust cloud-based infrastructure that ensures seamless operations 24/7. Its unique offering includes a comprehensive suite of solutions ranging from property management systems to guest engagement tools and data intelligence. The global reach and reliability of Shiji’s cloud-based solutions make it a standout in the hospitality technology industry.
Shiji claims to serve over 91,000 hotels worldwide. What are some of the key strategies Shiji employs to support such a large clientele?
Shiji employs several key strategies to support its extensive clientele, including its scalable technology platform, dedicated customer service teams, and continuous innovation in product offerings. Its cloud-based solutions allow easy updates and adaptability, ensuring that all clients, regardless of size, receive cutting-edge and reliable technology.
How does Hapi ensure the secure and scalable storage of normalized hotel system data in AWS?
Hapi utilizes AWS to ensure the secure and scalable storage of hotel system data. AWS provides robust security features, reliable backups, and scalable infrastructure, allowing Hapi to store normalized data securely while accommodating growth as more data is integrated from various sources.
What are the benefits of Hapi’s integration with Salesforce CRM for hotel companies?
Hapi’s integration with Salesforce CRM enables hotel companies to leverage powerful CRM tools for enhanced guest engagement. It ensures seamless data flow between hotel systems and Salesforce, facilitating personalized marketing, improved customer service, and better data insights into guest preferences and behaviors.
Can you provide examples of how enhanced and personalized guest journeys are delivered through Hapi’s data integration?
Hapi’s integration allows hotels to create single, comprehensive guest profiles that include all interaction data. For example, a guest booking a stay can have their preferences noted and automatically applied, ensuring personalized room settings, tailored services, and bespoke communications, enhancing overall guest satisfaction.
Both Hapi and Shiji have prominent clients within the industry. Could you share some success stories or case studies demonstrating the impact of your partnership?
One success story involves a leading hotel chain that used Hapi and Shiji’s integrated solutions to streamline their PMS and POS operations across multiple properties. This integration resulted in improved guest experience scores, faster check-in processes, and accurate billing, significantly enhancing operational efficiency and guest satisfaction.
What can we expect next from the Hapi and Shiji partnership in terms of innovation and new solutions?
Moving forward, the partnership between Hapi and Shiji will aim to introduce more advanced data analytics, AI-driven personalization tools, and expanded integration capabilities. These innovations will continue to push the boundaries of what’s possible in hospitality technology, making operations smoother and guest experiences even more memorable.
Do you have any advice for our readers?
For our readers in the hospitality industry, it’s essential to embrace modern technology and integration solutions to stay competitive. Focus on leveraging data to personalize guest experiences and streamline operations. Always stay informed about the latest trends and innovations to continuously enhance service quality.
