Compressed booking windows turned once-predictable demand curves into jagged lines, and the teams keeping hotels on track needed a faster, clearer way to read the room—literally and figuratively—before prices, promotions, and staffing drifted out of sync with reality. In this climate, business
In a city where luxury hotels reinvent themselves as often as restaurant menus flip, Sofitel New York has staged a full-scale redesign that reads like a brand statement and a market play, blending Parisian poise with Midtown momentum to reassert relevance in a crowded, ever-evolving urban set. The
When every traveler’s first question now begins with an AI assistant, who truly owns the guest relationship in a market where mobile, biometrics, and instant translation are already table stakes? Across hotels, casinos, cruise lines, and food and beverage, the baseline has shifted from touchless
In an era where technology shapes every aspect of travel planning, hotels face a daunting challenge: staying visible in a digital landscape increasingly dominated by artificial intelligence (AI) search platforms. As travelers turn to tools like ChatGPT, Claude, and Gemini for trip recommendations,
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality and a prominent voice in travel, tourism, and entertainment. With her extensive background in the industry and a passion for innovation at expos and conferences, Katarina brings a wealth of insight into the evolving
Picture stepping into the opulent lobby of a five-star hotel, admiring the intricate chandeliers and plush decor, all without leaving the comfort of your living room, as this immersive experience, powered by the metaverse, is redefining how travelers explore destinations and accommodations in the
