In today's competitive restaurant industry, exceptional customer experiences (CX) are more than just a bonus—they are a crucial strategy for success. From the moment a customer discovers a restaurant to the time they leave feedback, every interaction shapes their overall experience. A positive
Imagine stepping onto a luxurious and picturesque beach that effortlessly blends the elegance of The Ritz-Carlton with the vibrant and distinctive patterns of Italian fashion house Missoni. This vision has become a reality with the collaboration between Missoni and The Ritz-Carlton, creating a
Perkins has signed a significant franchise agreement for 10 Griddle & Go units in Monmouth County, New Jersey, marking the brand's largest deal since launching the concept in September. Set to debut its first unit by October 2025, the locations will be managed by franchisees Lisa Dalton
In the ever-evolving travel and hospitality industry, there has been a notable shift towards the usage of mobile devices for booking accommodations. More than half of accommodation searches are now conducted on mobile phones, while nearly half of all bookings are made through these devices.
Virtual Reality (VR) is revolutionizing numerous industries, and hospitality is no exception. What started as a gaming novelty has evolved into a sophisticated tool with significant applications, including engineering, healthcare, and, of course, hospitality. With advancements in VR headsets,
Artificial intelligence (AI) is dramatically reshaping the landscape of hotel revenue management. Historically reliant on past trends to forecast future outcomes, hoteliers now face complex challenges like changing consumer behaviors, evolving travel patterns, and significant influences from pop
