I’m thrilled to sit down with Katarina Railko, a seasoned expert in hospitality, travel, and tourism, whose insights into urban mobility and passenger experiences are shaping the future of transportation. With her deep background in the industry and a passion for events and conferences, Katarina brings a unique perspective to the table. Today, we’re diving into the exciting launch of a luxury bus service from Delhi’s Indira Gandhi International (IGI) Airport to Noida and Greater Noida. Our conversation explores the inspiration behind this initiative, the standout features that promise a premium travel experience, the impact on airport connectivity, and how it aims to tackle urban challenges like traffic and sustainability.
Can you share what sparked the idea for launching this luxury bus service from IGI Airport to Noida and Greater Noida?
The idea came from a growing need to provide seamless connectivity for travelers. IGI Airport is a major hub, and many passengers heading to Noida and Greater Noida lacked a comfortable, reliable public transport option. We saw an opportunity to elevate the travel experience while addressing urban mobility challenges. It’s about creating a bridge between air travel and ground transit, ensuring passengers can move effortlessly from the airport to their final destination.
How did the collaboration between the airport authorities and the bus operator come together for this project?
It was a natural partnership. The airport authorities wanted to enhance passenger services, and the bus operator brought expertise in premium intercity travel. Together, we aligned on a vision to offer a top-tier transport solution. Months of planning went into syncing logistics, safety standards, and customer expectations to make this a reality.
What sets this bus service apart as a luxury option compared to other public transport near the airport?
This service redefines comfort in public transport. Unlike typical buses or shared taxis, we’ve focused on a premium experience with features that rival private car travel. Think plush seating, personalized amenities, and a focus on safety and convenience. It’s designed to make passengers feel pampered, whether they’re a business traveler or a tourist.
Can you describe some of the standout features of these buses that contribute to passenger comfort?
Absolutely. The buses are equipped with plush, reclining seats that give you plenty of legroom to relax. We’ve also added USB charging ports at every seat, so you can keep your devices powered during the ride. On top of that, there’s ample luggage space to accommodate even large suitcases, which is a game-changer for airport travelers.
How do elements like real-time tracking and CCTV surveillance enhance the overall passenger experience?
These features are all about peace of mind. Real-time tracking lets passengers and their families know exactly where the bus is, which is especially helpful for late-night or early-morning rides. CCTV surveillance ensures a secure environment on board, making travelers feel safe throughout their journey. It’s about blending technology with trust.
What can passengers expect in terms of travel time to key destinations like Pari Chowk or Gaur City, and how does traffic factor in?
Travel times generally range from 130 to 180 minutes, depending on the destination and traffic conditions. Areas like Pari Chowk or Gaur City are farther out, so peak hours in Delhi can add some delays. We’ve accounted for this by optimizing routes and schedules, but we also encourage passengers to plan ahead during high-traffic times.
With a ticket price of $199 per ride, how do you see this fitting into the budgets of most travelers?
The $199 price point reflects the premium nature of the service. While it’s higher than standard public transport, it’s competitive with private taxis or ride-sharing options, especially when you factor in the comfort and amenities. We believe it strikes a balance for travelers who value quality and are willing to invest in a stress-free ride.
How can passengers go about booking their tickets for this service, and what options are available?
Booking is made super easy. Passengers can use the operator’s app or popular platforms like Redbus, MakeMyTrip, and Paytm for online reservations. For those who prefer in-person transactions, we’ve set up offline counters at the arrival forecourts of Terminals 1 and 3. It’s all about giving travelers flexibility to choose what works best for them.
Could you tell us more about the boarding points at the airport terminals and how they’re set up for convenience?
We’ve strategically placed boarding points at all terminals to ensure easy access. They’re located near the arrival areas, so passengers don’t have to lug their bags across long distances. Clear signage and staff assistance are in place to guide travelers, making the process as smooth as possible right from the start.
What are some of the key stops on the route, and what went into choosing these locations?
The route includes stops like Noida Sector 16, Botanical Garden, Golf Course Road, Gaur City, Jaypee Wishtown, and Pari Chowk. These were chosen based on passenger demand and connectivity to major residential and commercial hubs. We wanted to cover areas with high footfall while ensuring the route remains efficient for everyone on board.
Currently, 20 percent of IGI Airport passengers use public transport. How much growth do you anticipate with this new service?
We’re optimistic about a significant uptick. That 20 percent already makes IGI a leader in public transport usage among Indian airports, and with a luxury option that’s reliable and comfortable, we expect to draw in more travelers who might otherwise opt for private cars. I’d say a jump to 25-30 percent in the near future isn’t out of reach.
How does this service contribute to reducing traffic congestion and promoting sustainability in Delhi?
By offering a high-quality public transport alternative, we’re encouraging people to leave their private vehicles at home. Fewer cars on the road mean less congestion, especially around the airport and on routes to Noida and Greater Noida. Plus, shared transport like buses inherently cuts down on carbon emissions per passenger, supporting a greener urban environment.
In what ways does this initiative align IGI Airport with global standards seen at places like Heathrow or Amsterdam Schiphol?
This service puts IGI on the map alongside international hubs by prioritizing seamless airport-to-city connectivity. Like Heathrow or Schiphol, we’re offering round-the-clock, premium bus options that integrate with air travel. It’s a step toward matching their benchmarks in passenger convenience, sustainability, and modern transit solutions.
What challenges do you foresee in operating a 24/7 bus service, and how do you plan to address them?
Running a 24/7 operation comes with hurdles like maintaining schedules during odd hours, managing driver fatigue, and ensuring consistent service quality. We’re tackling these by implementing strict shift rotations, leveraging technology for route optimization, and having backup plans for unforeseen delays. Passenger satisfaction remains our top priority.
How will the trained crew on board elevate the journey for passengers?
Our crew is trained to handle everything from assisting with luggage to addressing passenger queries on the spot. They’re there to ensure a hassle-free ride, whether it’s helping with seating or providing information about stops. Their presence adds a personal touch, making the journey feel more like a curated experience than just a bus ride.
What can you tell us about the luggage space on these buses, especially for travelers with large suitcases?
We’ve designed the buses with airport travelers in mind, so there’s plenty of dedicated luggage space. Large suitcases, carry-ons, and even bulkier items can be accommodated without crowding the passenger area. It’s one less thing for travelers to worry about, knowing their belongings are secure and accessible.
What kind of feedback have you received so far from passengers or stakeholders about this upcoming service?
The response has been overwhelmingly positive. Passengers are excited about a comfortable, affordable alternative to taxis, and stakeholders see this as a step forward for airport connectivity. Of course, there are questions about consistency and scalability, but we’re taking all feedback into account to fine-tune the service before and after launch.
Looking ahead, what is your forecast for the future of luxury public transport options like this at airports across India?
I’m incredibly optimistic. As urban centers grow and airports handle more traffic, the demand for premium, reliable public transport will only increase. I foresee more airports adopting similar models, blending luxury with accessibility, and integrating technology for better experiences. This could be the start of a nationwide shift toward smarter, greener airport connectivity.
