The hospitality industry has long been a cornerstone of global economies, underpinning tourism, travel, and the food and beverage sectors. Today, it's on the brink of a transformative era, potentially becoming a major economic driver. This article explores how hospitality is reinventing itself
The rapid advancement of artificial intelligence (AI) has permeated numerous sectors, promising substantial economic impacts and the enhancement of services. The hospitality industry, known for its strong emphasis on personalized and engaging guest experiences, now stands at a significant turning
In an era where technology is rapidly advancing, the hospitality sector in Africa faces a transformative journey with the integration of Artificial Intelligence (AI). This shift presents both tremendous opportunities and intricate challenges, making it essential to strike a balance between
Embarking on a journey of digital transformation over a decade ago, Minor Hotels, based in Bangkok, has successfully harnessed technology to revolutionize its operations, financial management, and guest experiences. The story of their achievements is a testament to the strategic investments and
The hospitality industry has long been a field where guest satisfaction and operational efficiency are paramount. In recent years, technology has become a pivotal factor in enhancing these aspects. Shangri-La Circle, a leader in the hospitality sector, has embraced advanced technologies to provide
The hospitality industry has undergone a seismic transformation over the past decade, primarily driven by technological advancements. Reflecting on early 2014, phone bookings were the norm, with a substantial 58% of consumers opting for this method. Fast forward to 2024, and that number plummeted
