Customer Experience

With a celebrated career in the travel and tourism industry, Katarina Railko has become a leading voice in the evolution of luxury hospitality. Her expertise, particularly in large-scale events and experiential travel, offers a unique perspective on the trends shaping the future of high-end

As global attention turns toward the United States for the FIFA World Cup, the nation's hotel industry stands at a pivotal juncture, grappling with how this monumental event will shape its performance against a complex economic landscape. This analysis delves into the 2026 U.S. hotel industry

The subtle melody playing in the background of a restaurant does far more than just fill the silence; it actively communicates with the deepest parts of the human brain to shape perceptions, influence purchasing decisions, and ultimately define the entire customer experience. While many hospitality

The well-trodden narrative of Mexican luxury, once dominated by sprawling all-inclusive resorts lining sun-drenched coastlines, is undergoing a profound and sophisticated transformation. A new chapter is being written, one that trades predictable opulence for deeply personal and culturally resonant

With a rich background spanning the travel, tourism, and events industries, hospitality expert Katarina Railko has a unique perspective on what makes an experience truly memorable. Today, she shares her insights on a transformative new partnership aimed at revolutionizing the hotel restaurant

A familiar destination's complete transformation invites travelers to rediscover its charms, promising an experience that is both comfortably recognizable and thrillingly new. Secrets Playa Mujeres Golf & Spa Resort, a long-standing favorite in the Mexican Caribbean, has recently completed a