Customer Experience

In 2025, the hospitality industry faces a pivotal moment as luxury undergoes a dramatic transformation, driven by a staggering shift in consumer priorities that challenges traditional notions of extravagance. Recent data indicates that over 60% of high-net-worth travelers now prioritize emotional

What drives a hospitality titan to reinvent itself in a fiercely competitive market? Picture a traveler stepping into a hotel that feels less like a chain and more like a curated experience, tailored to their desire for uniqueness, which is the vision propelling IHG Hotels & Resorts as it unveils a

I'm thrilled to sit down with Katarina Railko, a seasoned expert in luxury hospitality with a remarkable background in travel, tourism, entertainment, and events. With years of experience shaping exceptional guest experiences and a deep passion for the industry, Katarina has become a respected

In a world where travel shapes economies, how does a hospitality giant like Wyndham Hotels & Resorts manage to expand its empire while facing shrinking revenues? Imagine this: a remarkable 21% surge in room openings globally, yet a 5% drop in revenue per available room (RevPAR) casts a shadow over

Imagine a hotel guest arriving after a long journey, eager to unwind with a meal, only to face a slow, cumbersome ordering process that dampens their experience from the start, setting a negative tone for their entire stay. In an era where seamless digital interactions are the norm across

I'm thrilled to sit down with Katarina Railko, a renowned hospitality expert whose extensive background in travel, tourism, and entertainment has made her a leading voice in the industry. With a passion for innovation in events and conferences, Katarina brings a unique perspective to the evolving