Customer Experience

In an industry where the human touch is paramount, the rise of Artificial Intelligence often sparks a debate between efficiency and empathy. We're joined by an expert who argues it's not a choice between one or the other, but a partnership. With a long history of owning, developing, and managing

In an industry defined by intense competition and evolving consumer expectations, the pressure for travel and hospitality brands to modernize their operations and deliver seamless customer experiences has never been greater. Amidst this landscape, the independent research firm HFS Research has

The pursuit of wellbeing has ascended into the stratosphere of opulence, creating a new paradigm where self-improvement is packaged with an unprecedented level of bespoke service and breathtaking scenery. In this rarefied air, a new generation of retreats is emerging, offering not just relaxation

Amid the towering steel and glass of Chicago’s fiercely competitive hospitality landscape, a German-born hotelier is preparing to make a bold entrance, backed by one of the world’s largest hotel groups. This move signifies more than just a new place to stay; it represents a calculated play by IHG

With a celebrated career in the travel and tourism industry, Katarina Railko has become a leading voice in the evolution of luxury hospitality. Her expertise, particularly in large-scale events and experiential travel, offers a unique perspective on the trends shaping the future of high-end

As global attention turns toward the United States for the FIFA World Cup, the nation's hotel industry stands at a pivotal juncture, grappling with how this monumental event will shape its performance against a complex economic landscape. This analysis delves into the 2026 U.S. hotel industry