Customer Experience

Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. Today, she joins us to discuss IHG Hotels & Resorts' acquisition of the Ruby brand and its

Soft pretzels have long been a beloved snack, with a rich history dating back to the Middle Ages. Originating from an Italian monk and popularized by Germans, these twisted treats have become a staple in American cuisine, particularly through the influence of the Pennsylvania Dutch. Today, soft

The Baccarat Hotel and Bar in New York City, renowned for its dedication to luxury and exclusivity, has redefined the bar experience under the direction of Saiff Hammad, the wine director. Drawing inspiration from vintage American long bars, French ballrooms, and the Palace of Versailles, this

The global travel industry is undergoing a significant transformation, driven by technological advancements that are reshaping how businesses operate and how travelers experience their journeys. From AI-powered tools to strategic partnerships, the industry is leveraging technology to enhance

The hotel industry has undergone significant transformation over the past few decades, with the asset-light model emerging as a dominant strategy among major hotel brands. By separating property ownership from brand management, this model has reshaped the dynamics of hotel operations, investment,

Lorenzo Antinori's journey from managing prestigious hotel bars to establishing Bar Leone, a bespoke bar in Hong Kong, has quickly gained international acclaim. This article explores the key elements that contributed to Bar Leone's rapid rise to prominence and delves into the future plans