Customer Experience

Event Recruitment Trends Reveal a Confidence Gap in 2026
Management & Regulatory Event Recruitment Trends Reveal a Confidence Gap in 2026

The current state of the global experiential industry suggests a fundamental misalignment where agencies juggle record-breaking project volumes while simultaneously freezing the very recruitment processes required to execute them successfully. In the second quarter of 2026, the sector finds itself

North American Hotels Urge USMCA Renewal After World Cup
Travel & Tourism North American Hotels Urge USMCA Renewal After World Cup

The seamless movement of millions of people across North American borders has recently transformed from a logistical ambition into a proven economic engine for the global hospitality sector. With the successful execution of massive international events, the region has demonstrated that its tourism

How Will Canada’s First City Express Impact Travel?
Tech & Innovation How Will Canada’s First City Express Impact Travel?

The arrival of Canada's inaugural City Express by Marriott in Port Hope marks a transformative milestone for a hospitality sector that has long sought a balance between premium branding and regional accessibility. This 91-room property represents a strategic shift in how global brands approach

1Cover and Cover-More Compete for Best 2026 Travel Insurance
Management & Regulatory 1Cover and Cover-More Compete for Best 2026 Travel Insurance

Navigating the bustling terminals of Sydney or Melbourne has become a testament to the resilience of the global travel industry, which now operates under a more sophisticated and demanding set of expectations than ever before. The international travel scene is characterized by a unique blend of

Why Are Hotel Boulderado Workers Fighting to Unionize?
Management & Regulatory Why Are Hotel Boulderado Workers Fighting to Unionize?

The historic red brick walls of the Hotel Boulderado have witnessed over a century of Colorado history, yet the current atmosphere inside this landmark is defined more by labor tension than by hospitality excellence. Since AJ Capital acquired the property and shifted management duties to Schulte

IATI Marketing Often Leads Travelers to Overpay for Coverage
Management & Regulatory IATI Marketing Often Leads Travelers to Overpay for Coverage

The modern landscape of international travel has been fundamentally altered by a growing reliance on digital-first insurance providers that promise seamless protection through glossy marketing and high-visibility social media campaigns. While many travelers believe they are purchasing a

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later