Customer Experience

Bringing a slice of New Orleans to his hometown, Thomas Scarborough is no stranger to serving up beloved food and a welcoming atmosphere. As a co-owner of Statesboro’s popular Huey Magoo’s, he and his partner Jeramie Martin are now brewing something new: the city’s first PJ’s Coffee. This new

A quiet but powerful recalibration is underway within American hotels, as ownership groups increasingly turn not to disruptive newcomers but to the steady hand of proven experience to pilot their most valuable assets through a complex market. This strategic pivot, evident in a series of

The familiar instruction to switch all electronic devices to airplane mode is rapidly becoming a relic of a bygone era, as airlines race to transform the aircraft cabin from a zone of digital isolation into a fully integrated, high-speed extension of our lives on the ground. Delta Air Lines has

A landmark hotel in Pittsburgh’s southern suburbs is on the cusp of a significant transformation as Virginia-based management firm OTH Hotels Resorts steps in with a clear vision for its future. The recent operational takeover of the Crowne Plaza Hotel & Suites Pittsburgh South marks a pivotal

Today, we're joined by Katarina Railko, a seasoned expert in the hospitality and events industry. With a keen eye for what makes a brand launch successful, she helps us dissect the strategy behind a new community-focused business, exploring how a clear mission and thoughtful engagement can create a

The modern luxury traveler seeks a profound paradox: complete disconnection from the daily grind while demanding flawless connection to the digital world. This expectation has fundamentally reshaped the hospitality landscape, transforming luxury resorts from serene getaways into sophisticated,