Customer Experience

The food and drink scene in Nottingham has seen significant changes throughout 2024, a year marked by the closure of several beloved restaurants and pubs. While new establishments have emerged, various economic challenges and shifting market trends have led to the unfortunate demise of numerous

The travel industry has always been dynamic, with companies constantly seeking innovative ways to enhance customer experience and drive revenue. One such innovation that is making a significant impact is the introduction of the "buy now pay later" (BNPL) payment method, which is

In today's competitive restaurant industry, exceptional customer experiences (CX) are more than just a bonus—they are a crucial strategy for success. From the moment a customer discovers a restaurant to the time they leave feedback, every interaction shapes their overall experience. A positive

Despite facing a challenging business environment, Jack in the Box has demonstrated resilience and strategic foresight through innovative franchising deals and technological enhancements. The fast-food giant experienced a 2.1% decline in same-store sales for Q4 of fiscal 2024 and a 1.3% drop for

The Davao Tourism Association is gearing up to host its inaugural Hospitality and Tourism Experience Conference on November 15, 2024, at the Acacia Hotel in Davao City, with the expectation of around 350 participants. The attendees will include individuals from various sectors such as academia,

In a significant move to solidify its presence in China, Hyatt Hotels Corporation has announced a strategic collaboration and joint venture with China Resources Land Limited (CR Land). This partnership aims to leverage the unique strengths of both entities, enhancing their market standing in one of