Customer Experience

The EME Level Up: Digital Hospitality Conclave, hosted by eMarketingEye at Shangri-La Colombo on August 27, 2024, marked a pivotal moment in the intersection of digital marketing and the hospitality industry. This landmark event aimed to set new standards for industry conferences, bringing together

Marriott International has recently marked a significant milestone with the opening of its 600th property in the Asia-Pacific region, excluding China (APEC). This milestone is exemplified by the newly inaugurated Adelaide Marriott Hotel, the first Marriott property in South Australia. The hotel

The hospitality industry is experiencing a dynamic and rapid growth phase, presenting both opportunities and challenges. Companies must strategically navigate this landscape to ensure sustainable success. This article explores the several facets that hospitality brands need to address to thrive

Rapid growth in the hospitality industry presents exciting opportunities but also significant challenges. For hospitality brands expanding into new markets, particularly dynamic regions like the Middle East, adopting strategic methods and maintaining high standards is crucial. This article explores

The hospitality industry has undergone a seismic transformation over the past decade, primarily driven by technological advancements. Reflecting on early 2014, phone bookings were the norm, with a substantial 58% of consumers opting for this method. Fast forward to 2024, and that number plummeted

In today’s competitive hospitality industry, hotels must go beyond simply providing a place to sleep. They need to offer a comprehensive, personalized experience that anticipates guest needs and exceeds expectations. Leveraging innovative technology is becoming critical in achieving this shift. T