Customer Experience

Katarina Railko is a seasoned hospitality expert who has spent years refining the guest experience through her work in the travel, tourism, and large-scale event sectors. With a deep understanding of the operational friction that often hampers independent hotels, she has become a leading voice on

The hospitality industry is currently navigating a period of profound transformation where institutional knowledge must be balanced with the agility required to succeed in a digital-first and experience-driven economy. Sage Hospitality Group, a powerhouse in hotel development and investment,

The rapid transformation of the North American hospitality sector has triggered a wave of strategic executive realignments as major hotel groups seek to secure seasoned talent for their most critical assets. This trend is not merely a response to market volatility but represents a calculated effort

The global hospitality sector recently witnessed a seismic shift as one of its most prominent titans navigated a landscape of geopolitical tension and currency volatility to emerge with its most successful financial performance to date. While many analysts expected a cooling period following the

The traditional hospitality playbook suggests that a shrinking footprint signals a company in retreat, yet Choice Hotels International has turned this logic on its head by delivering its most profitable year to date while intentionally thinning its domestic ranks. By reporting a net income of

Katarina Railko is a distinguished figure in the hospitality landscape, having spent years refining her expertise across the travel, tourism, and entertainment sectors. With a keen eye for how large-scale events and conferences influence urban development, she has become a leading voice in