Customer Experience

Amid the towering steel and glass of Chicago’s fiercely competitive hospitality landscape, a German-born hotelier is preparing to make a bold entrance, backed by one of the world’s largest hotel groups. This move signifies more than just a new place to stay; it represents a calculated play by IHG

With a celebrated career in the travel and tourism industry, Katarina Railko has become a leading voice in the evolution of luxury hospitality. Her expertise, particularly in large-scale events and experiential travel, offers a unique perspective on the trends shaping the future of high-end

As global attention turns toward the United States for the FIFA World Cup, the nation's hotel industry stands at a pivotal juncture, grappling with how this monumental event will shape its performance against a complex economic landscape. This analysis delves into the 2026 U.S. hotel industry

The subtle melody playing in the background of a restaurant does far more than just fill the silence; it actively communicates with the deepest parts of the human brain to shape perceptions, influence purchasing decisions, and ultimately define the entire customer experience. While many hospitality

The well-trodden narrative of Mexican luxury, once dominated by sprawling all-inclusive resorts lining sun-drenched coastlines, is undergoing a profound and sophisticated transformation. A new chapter is being written, one that trades predictable opulence for deeply personal and culturally resonant

With a rich background spanning the travel, tourism, and events industries, hospitality expert Katarina Railko has a unique perspective on what makes an experience truly memorable. Today, she shares her insights on a transformative new partnership aimed at revolutionizing the hotel restaurant