Customer Experience

Redefining Luxury: Hospitality Evolves for the Modern Era
Management & Regulatory Redefining Luxury: Hospitality Evolves for the Modern Era

In 2025, the hospitality industry faces a pivotal moment as luxury undergoes a dramatic transformation, driven by a staggering shift in consumer priorities that challenges traditional notions of extravagance. Recent data indicates that over 60% of high-net-worth travelers now prioritize emotional

What’s Behind IHG’s New Premium Brand and Q3 Results?
Management & Regulatory What’s Behind IHG’s New Premium Brand and Q3 Results?

What drives a hospitality titan to reinvent itself in a fiercely competitive market? Picture a traveler stepping into a hotel that feels less like a chain and more like a curated experience, tailored to their desire for uniqueness, which is the vision propelling IHG Hotels & Resorts as it unveils a

Who Is Leading Waldorf Astoria Los Cabos into a New Era?
Travel & Tourism Who Is Leading Waldorf Astoria Los Cabos into a New Era?

I'm thrilled to sit down with Katarina Railko, a seasoned expert in luxury hospitality with a remarkable background in travel, tourism, entertainment, and events. With years of experience shaping exceptional guest experiences and a deep passion for the industry, Katarina has become a respected

Wyndham Hotels Q3 2025: Growth Amid Revenue Challenges
Management & Regulatory Wyndham Hotels Q3 2025: Growth Amid Revenue Challenges

In a world where travel shapes economies, how does a hospitality giant like Wyndham Hotels & Resorts manage to expand its empire while facing shrinking revenues? Imagine this: a remarkable 21% surge in room openings globally, yet a 5% drop in revenue per available room (RevPAR) casts a shadow over

Why Digital F&B Ordering Is a Must for Hotels by 2026
Management & Regulatory Why Digital F&B Ordering Is a Must for Hotels by 2026

Imagine a hotel guest arriving after a long journey, eager to unwind with a meal, only to face a slow, cumbersome ordering process that dampens their experience from the start, setting a negative tone for their entire stay. In an era where seamless digital interactions are the norm across

What Is White Castle’s Castle of Tomorrow Revolution?
Food & Beverage What Is White Castle’s Castle of Tomorrow Revolution?

I'm thrilled to sit down with Katarina Railko, a renowned hospitality expert whose extensive background in travel, tourism, and entertainment has made her a leading voice in the industry. With a passion for innovation in events and conferences, Katarina brings a unique perspective to the evolving

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