Customer Experience

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a deep background in travel and tourism. Katarina has honed her skills across various facets of the industry and is a prominent voice in entertainment and events, often sharing her insights at expos and

In the heart of a bustling travel season, picture a global hotel giant navigating a landscape where luxury seekers splurge on exotic getaways while budget travelers hesitate amid economic uncertainty. Hyatt Hotels Corporation, a titan in the hospitality realm, has just unveiled its third-quarter

The hospitality industry stands at a pivotal moment where technology, particularly Artificial Intelligence (AI), is reshaping the way hotels operate and connect with guests. At The Hospitality Show in Denver, industry leaders gathered to discuss how AI is transforming everything from operational

In the high-stakes world of luxury hospitality, where a single guest experience can define a brand's reputation, the recent wave of general manager (GM) appointments across iconic properties has captured significant attention. From the pristine beaches of Hawaii to the vibrant urban hubs of

What does it take to redefine hospitality in an oversaturated market where travelers are bombarded with endless choices, and how can a small town, often overlooked by major hotel chains, become a hub for upscale, personal stays? Cobblestone Hotels is stepping into this space with a bold

As a seasoned journalist in the travel and aviation industry, I’m thrilled to sit down with Katarina Railko, a renowned hospitality expert with deep roots in travel and tourism. Katarina has honed her expertise in creating exceptional guest experiences and is a prominent voice in entertainment and