In the highly competitive hospitality industry, maintaining guest satisfaction and loyalty is paramount. However, this effort is often challenged by the need for enhanced team productivity and efficient guest service management. Enter Customer Experience Platforms (CXPs), sophisticated
In the ever-evolving landscape of the hospitality industry, the integration of artificial intelligence (AI) marks a seismic shift in how hotels operate and interact with their guests. This transformation is driven by a convergence of factors, including labor shortages, increasing operational costs,
Amidst the ever-evolving fast-food industry, leadership transitions can define success or failure. Enter Wendy’s new strategic leader for its U.S. operations, Pete Suerken—a key move to drive the company forward. But what does this shift mean within the dynamic fast-food landscape? Transformative
In a rapidly evolving hospitality landscape, boutique hotels stand poised at a crossroads where guest expectations surge toward more meaningful and personalized experiences. This transformation presents vital challenges and opportunities that need addressing to remain competitive amidst changing
Katarina Railko is a distinguished figure in hospitality management, with extensive experience in travel and tourism. Her keen insights into entertainment, events, and strategic expansions make her uniquely positioned to discuss the latest endeavors of Charlestowne Hotels. In this conversation, we
As travelers enter a hotel lobby, they subconsciously gauge the atmosphere, standards, and service they can expect during their stay. Have you ever considered how the people behind the scenes orchestrate these impressions? Fresh leadership can significantly enhance how guests perceive hospitality,
