Customer Experience

How Does The Westman Blend History and Modern Hospitality?
Management & Regulatory How Does The Westman Blend History and Modern Hospitality?

What happens when a forgotten piece of history gets a second chance to shine, not as a museum relic, but as a living, breathing space for travelers? In downtown Bend, Oregon, a 1930s post office has undergone a remarkable transformation into The Westman, a boutique hotel that marries the rugged

Chick-fil-A Unveils Exciting Fall Menu with New Flavors
Food & Beverage Chick-fil-A Unveils Exciting Fall Menu with New Flavors

Welcome to an exciting conversation with Katarina Railko, our esteemed hospitality expert with a wealth of experience in the travel and tourism industry, as well as a prominent voice in entertainment and events. With her deep understanding of customer trends and menu innovation, Katarina offers

How Is Hyatt Hotels Corp. Shaping Its Future in Q2 2025?
Management & Regulatory How Is Hyatt Hotels Corp. Shaping Its Future in Q2 2025?

I'm thrilled to sit down with Katarina Railko, a renowned expert in the hospitality industry with a wealth of experience in travel, tourism, and entertainment. With her deep insights into the evolving landscape of hotels and resorts, Katarina has become a trusted voice at expos and conferences

CTM Appoints Rebecca Welsch as Global Head of Growth Marketing
Entertainment & Events CTM Appoints Rebecca Welsch as Global Head of Growth Marketing

I'm thrilled to sit down with Katarina Railko, our esteemed hospitality expert, who has honed her expertise in the travel and tourism industry. With a strong background in entertainment and events, particularly expos and conferences, Katarina brings a unique perspective to the evolving world of

AI in Hospitality Innovation – Review
Management & Regulatory AI in Hospitality Innovation – Review

Imagine a hotel where every interaction, from booking a room to requesting extra towels, feels uniquely tailored to individual preferences, all while the behind-the-scenes operations run with seamless precision. This is no longer a distant dream but a reality shaped by artificial intelligence (AI)

What Are the Key Challenges in Extended-Stay Lodging Growth?
Management & Regulatory What Are the Key Challenges in Extended-Stay Lodging Growth?

The extended-stay lodging sector has carved out a significant niche in the U.S. hospitality industry, catering to guests who need accommodations for extended periods—often a week or more—due to business commitments, relocations, or personal circumstances. Unlike conventional hotels that thrive on

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