Customer Service

Hilton Hotels Embrace VR to Elevate Guest Experience and Training
Tech & Innovation Hilton Hotels Embrace VR to Elevate Guest Experience and Training

Virtual Reality (VR) is revolutionizing numerous industries, and hospitality is no exception. What started as a gaming novelty has evolved into a sophisticated tool with significant applications, including engineering, healthcare, and, of course, hospitality. With advancements in VR headsets,

Ensuring Wage Compliance for Tipped Employees in Hospitality Industry
Management & Regulatory Ensuring Wage Compliance for Tipped Employees in Hospitality Industry

The hospitality industry is known for its fast-paced environment and constant juggle of various issues, from high worker turnover to worker shortages. These challenges are compounded by the necessity to adhere to numerous local, state, and federal laws and regulations, particularly those related to

Can Robots Solve Staffing Shortages in Hospitality Post-COVID?
Management & Regulatory Can Robots Solve Staffing Shortages in Hospitality Post-COVID?

The COVID-19 pandemic has upended many industries, but few as dramatically as the hospitality sector. A pronounced staffing crisis looms large, as establishments struggle to rebound in its aftermath. The need for innovative solutions to navigate these challenging waters is paramount. It is against

Metaverse Revolutionizes HR and Talent Management in Hospitality Sector
Tech & Innovation Metaverse Revolutionizes HR and Talent Management in Hospitality Sector

The ongoing digital revolution has ushered in a plethora of transformative technologies, with the metaverse standing out as one of the most impactful. Particularly in the hospitality and tourism sectors, the metaverse is revolutionizing Human Resource Management (HRM) and talent management. This

How Are AI, AR, VR, and Chatbots Transforming the FF&E Industry?
Tech & Innovation How Are AI, AR, VR, and Chatbots Transforming the FF&E Industry?

The Furniture, Fixtures, and Equipment (FF&E) industry is witnessing a profound transformation, driven by cutting-edge technological advancements. Just like many other sectors, the integration of Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR), and Chatbots is

Are Mobile Apps Redefining Guest Experience in Major Hotel Brands?
Tech & Innovation Are Mobile Apps Redefining Guest Experience in Major Hotel Brands?

In recent years, the hospitality industry has witnessed a notable shift with major hotel brands like IHG, Hilton, Marriott, and Wyndham increasingly investing in the development of mobile applications to enhance guest experience and loyalty. These apps have significantly evolved from their initial

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