Customer Service

Did a Swiggy Delivery Agent Really Run Off With the Order?
Management & Regulatory Did a Swiggy Delivery Agent Really Run Off With the Order?

Today, we're speaking with Katarina Railko, a hospitality expert with extensive experience in the travel and tourism industry, as well as events and entertainment. We'll discuss a recent incident involving a food delivery and her experience with the customer service response. Our topics include the

How Can AI and Collaboration Transform the Events Industry?
Entertainment & Events How Can AI and Collaboration Transform the Events Industry?

The events industry is renowned for its dynamic and ever-changing nature, providing excitement and stimulation for professionals active in the field. Nonetheless, the current global landscape presents significant challenges due to the rapid pace of technological advancements, geopolitical

BBVA Employees Innovate with AI to Improve Banking Services and Security
Management & Regulatory BBVA Employees Innovate with AI to Improve Banking Services and Security

The BBVA Bot Talent internal competition highlighted the ingenuity of BBVA employees in utilizing generative AI to enhance operations within the bank. Participants from Peru, Mexico, and Spain created AI-driven solutions to tackle various challenges, showcasing a range of innovative projects

Google's AI 'Ask for Me' Feature Transforms Customer Service Landscape
Management & Regulatory Google's AI 'Ask for Me' Feature Transforms Customer Service Landscape

Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. In this conversation, we dive into the topic of machine customers, Google's 'Ask for Me' feature,

Hoehne Residents Express Outrage Over Deteriorating Post Office Conditions
Management & Regulatory Hoehne Residents Express Outrage Over Deteriorating Post Office Conditions

Katarina Railko is a renowned Hospitality expert with extensive experience in travel, tourism, entertainment, and events. She has been recognized for her keen insights into community dynamics, particularly those related to local services such as post offices. In this interview, Katarina shares her

How is Vunique Elevating the Luxury Vacation Rental Experience?
Travel & Tourism How is Vunique Elevating the Luxury Vacation Rental Experience?

Vunique Vacations, a Sarasota-based vacation rental company, is making significant strides in the high-end rental market. Established in 2021, the company has rapidly gained popularity by offering custom-built, luxurious vacation properties specifically designed for large groups and families.

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