Hospitality Systems

Today we're joined by Katarina Railko, a leading voice in hospitality human resources, whose career in travel, tourism, and events has given her a unique perspective on the industry's most pressing challenge: employee retention. With deep expertise in the Austrian market, she offers a masterclass

As digital breadcrumbs accumulate across the internet, a clear picture of America’s vacation aspirations begins to form long before any bags are packed, revealing a fascinating duality in how people plan to unwind and explore. The search for the perfect spring break getaway has already painted a

The sleek, minimalist dashboard of a modern Property Management System can be deceptively reassuring, promising a world of streamlined operations with just a few clicks. Yet, behind the front desk of many hotels, a different reality unfolds as staff members minimize the pristine interface to open a

A comprehensive analysis published in the Journal of Hospitality and Tourism Technology reveals a critical divide in the lodging industry’s rush toward automation, suggesting that while guests embrace artificial intelligence for efficiency, their loyalty remains firmly rooted in the human touch.

The familiar warmth of a lobby welcome is increasingly powered by unseen algorithms and intelligent systems, fundamentally reshaping the guest experience from the ground up. This transition from traditional service to a tech-enhanced model is not merely a novelty; it is a direct response to modern

A monumental investment of nearly a billion dollars is poised to reshape San Juan's skyline and its identity as a Caribbean tourism hub, igniting conversations about the future of the island's economic landscape. Hard Rock International, a global powerhouse in hospitality and entertainment, is