In the ever-competitive hospitality industry, a troubling trend has emerged that demands attention from stakeholders across North Americguest satisfaction at hotels managed by third-party management companies is on a noticeable decline, reflecting deeper operational challenges. Recent findings from
I'm thrilled to sit down with Katarina Railko, a renowned expert in hospitality with a deep-rooted passion for sustainability. With years of experience in travel, tourism, and the entertainment sector, Katarina has become a leading voice in integrating eco-friendly practices into events, expos, and
Imagine a bustling hotel in the heart of a major city, where hundreds of guests and staff navigate daily routines, unaware that a sudden emergency could disrupt everything in an instant, and ask yourself how prepared the property is to handle a crisis. With outdated paper binders that are nearly
In the heart of Santa Monica, California, a luxury hotel known for its opulent accommodations and breathtaking ocean views has found itself at the center of a heated legal battle that raises serious questions about labor rights in the hospitality industry. Santa Monica Proper, a high-end
In the ever-evolving landscape of hospitality investments, a staggering $50 billion in hotel transactions occurred across the U.S. last year, reflecting a robust recovery and renewed investor confidence in premium assets. Amid this dynamic environment, Certares Real Estate Management, an affiliate
In an era where traveler expectations are rapidly evolving, Hyatt Hotels has taken a bold step forward by partnering with Way, an experiential technology platform, to transform its loyalty program, World of Hyatt. This strategic alliance, recently highlighted in industry discussions, aims to
