Tech & Innovation

As a leading voice in hospitality and event management, Katarina Railko possesses a unique perspective on the forces shaping the travel industry. Drawing on insights from Phocuswright analysts, she joins us to discuss the near future of travel, a landscape where technology like agentic AI and

The once-distant image of a robotic concierge greeting guests in a hotel lobby is rapidly materializing into a strategic asset for the modern hospitality industry, signaling a profound evolution in guest services. While the concept of humanoid, artificial intelligence-powered agents in hotels has

The dialogue surrounding artificial intelligence within the hospitality sector has become a complex symphony of high-tech promise and high-touch tradition, where the potential for unprecedented service personalization is met with a deep-seated apprehension of eroding the industry's most valuable

The American tourism industry, once a beacon of global travel, found itself grappling with a sudden and perplexing reversal of fortune in 2025, a year that saw the promising post-pandemic recovery not only grind to a halt but shift alarmingly into reverse. For the first time since 2020, the number

The modern traveler's currency is no longer just about finding a comfortable bed for the night; it has evolved into a quest for unique, memorable experiences that enrich and inspire. Responding to this profound shift in consumer values, Hilton has embarked on a bold new venture, dramatically

The Houston hospitality landscape, long dominated by large-scale convention hotels and established luxury chains, is experiencing a significant transformation driven by a new wave of thoughtfully curated boutique properties. At the forefront of this movement is Bunkhouse, the Austin-based brand