Tech & Innovation

The modern traveler’s expectations have fundamentally reshaped the hospitality landscape, demanding a seamless, personalized, and hyper-efficient experience that traditional service models struggle to provide. In response, the global hospitality market is undergoing a profound digital

For decades, the relationship between hotels and Online Travel Agencies (OTAs) has been one of uneasy codependence, providing unparalleled global reach at the steep price of high commission fees, a loss of guest data, and a weakened direct relationship with the very people hotels aim to serve.

The recent blockbuster acquisition of the 607-key InterContinental New York Times Square hotel by a consortium of seasoned investors for a reported $230 million sends a clear and powerful signal about the enduring strength of the luxury hospitality market. In a climate where economic forecasts can

In an era where technology promises to streamline every aspect of the guest experience, from mobile check-in to AI-driven concierge services, the true heart of hospitality remains profoundly human. The most sophisticated property-management system is only as effective as the team operating it, and

In the high-stakes world of commercial real estate, the most powerful growth strategy often involves not acquisition but a meticulously planned series of divestments designed to strengthen the core foundation. Park Hotels & Resorts, a prominent real estate investment trust, is currently executing

In an era where travelers expect hyper-personalized interactions at every turn, the disconnect between a hotel's promise of exceptional service and the reality of a fragmented guest experience has become a critical liability. Guests who have stayed at a property multiple times still receive generic