For decades, the relationship between hotels and Online Travel Agencies (OTAs) has been one of uneasy codependence, providing unparalleled global reach at the steep price of high commission fees, a loss of guest data, and a weakened direct relationship with the very people hotels aim to serve.
The recent blockbuster acquisition of the 607-key InterContinental New York Times Square hotel by a consortium of seasoned investors for a reported $230 million sends a clear and powerful signal about the enduring strength of the luxury hospitality market. In a climate where economic forecasts can
In an era where technology promises to streamline every aspect of the guest experience, from mobile check-in to AI-driven concierge services, the true heart of hospitality remains profoundly human. The most sophisticated property-management system is only as effective as the team operating it, and
In the high-stakes world of commercial real estate, the most powerful growth strategy often involves not acquisition but a meticulously planned series of divestments designed to strengthen the core foundation. Park Hotels & Resorts, a prominent real estate investment trust, is currently executing
In an era where travelers expect hyper-personalized interactions at every turn, the disconnect between a hotel's promise of exceptional service and the reality of a fragmented guest experience has become a critical liability. Guests who have stayed at a property multiple times still receive generic
The global hospitality industry is rapidly approaching a critical technological crossroads, with a landmark new report issuing a stark ultimatum for hoteliers to either integrate artificial intelligence into their core operations by 2026 or face a significant competitive disadvantage. This is not a
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