Tech & Innovation

The once-clear line between ensuring guest safety and providing a welcoming atmosphere has blurred, forcing a fundamental reinvention of hotel security. In this evolving landscape, the traditional model of a solitary night guard and a few outdated cameras is no longer sufficient to address the

The entire fabric of the travel industry is being rewoven by a technological revolution, rapidly accelerating toward a future defined by hyper-personalization, seamless automation, and deeply immersive experiences. Advanced technologies, most notably artificial intelligence and sophisticated

The American hotel industry is scripting a powerful comeback story with a construction boom set to reshape urban skylines and redefine the future of travel and hospitality in the United States. After years of cautious recovery, new pipeline data reveals a surge of optimism, with developers breaking

As the European hotel industry navigates a market that has moved beyond its post-pandemic recovery boom, a critical question is emerging for leadership: is the relentless pursuit of top-line revenue still the ultimate benchmark for success? The conversation is rapidly shifting toward a more nuanced

The long-held standard of a friendly face at the front desk is no longer the sole benchmark for exceptional hospitality, as intelligent, automated systems begin to redefine the very fabric of the guest experience. The rise of AI-powered platforms represents a significant advancement in the

The familiar check-in desk, once the undisputed heart of the hotel experience, is now part of a much larger, digitally-driven ecosystem powered by sophisticated artificial intelligence. IHG Hotels & Resorts has signaled its commitment to leading this technological evolution by appointing global