Customer Service

UK Hospitality Sector Faces Alarming Closures in 2025
Management & Regulatory UK Hospitality Sector Faces Alarming Closures in 2025

The UK hospitality sector is grappling with a staggering challenge in 2025, as licensed venues shutter their doors at an alarming rate of two per day, painting a grim picture of an industry that has long been a cornerstone of community life and economic vitality. High streets, once buzzing with

AI in Hospitality Innovation – Review
Management & Regulatory AI in Hospitality Innovation – Review

Imagine a hotel where every interaction, from booking a room to requesting extra towels, feels uniquely tailored to individual preferences, all while the behind-the-scenes operations run with seamless precision. This is no longer a distant dream but a reality shaped by artificial intelligence (AI)

How Is Greater Bay Airlines Enhancing Inflight Experience?
Management & Regulatory How Is Greater Bay Airlines Enhancing Inflight Experience?

I'm thrilled to sit down with Katarina Railko, our esteemed hospitality expert, who brings a wealth of experience from the travel and tourism industry. With a sharp focus on customer service and a passion for entertainment and events, Katarina offers unique insights into how airlines like Greater

How Is AI Revolutionizing Hotel Operations and Guest Experience?
Tech & Innovation How Is AI Revolutionizing Hotel Operations and Guest Experience?

How are technological advancements reshaping the hospitality landscape in a world where guests now expect seamless digital interactions akin to their everyday experiences? Walk into any hotel lobby today, and the expectation is clear: a smooth, efficient service that mirrors the fluidity of modern

How Will Finnair Navigate Upcoming Strikes at Helsinki Airport?
Travel & Tourism How Will Finnair Navigate Upcoming Strikes at Helsinki Airport?

Upcoming industrial action by the Finnish Aviation Union is set to occur on key dates, poised to affect millions of travelers passing through Helsinki Airport. The strikes on July 2, 4, and 7 are anticipated to cause disruptions, primarily impacting Finnair's operations. As the largest airline at

Are Mixed-Use Developments the Future of Hospitality Real Estate?
Travel & Tourism Are Mixed-Use Developments the Future of Hospitality Real Estate?

The hospitality real estate landscape is undergoing a transformative shift, driven by changing consumer demands and a rapidly growing global middle class. This evolution is further accelerated by the increase in remote work, creating a need for multipurpose spaces that transcend traditional

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