Customer Service

Hotel Guest Satisfaction Drops Amid Rising Costs in 2025
Management & Regulatory Hotel Guest Satisfaction Drops Amid Rising Costs in 2025

In the ever-evolving hospitality industry, a troubling trend has emerged as guest satisfaction at branded hotels managed by third-party operators takes a noticeable hit, with rising operational expenses putting immense pressure on these management companies tasked with upholding brand standards on

How Is Howard University's MSCHL Redefining Hospitality?
Management & Regulatory How Is Howard University's MSCHL Redefining Hospitality?

Imagine an industry where diversity in leadership is not just an aspiration but a tangible reality, where talent from underrepresented communities shapes the future of global hospitality. At Howard University, the Marriott-Sorenson Center for Hospitality Leadership (MSCHL) is turning this vision

Who’s Leading Hospitality? New GM Appointments Revealed
Management & Regulatory Who’s Leading Hospitality? New GM Appointments Revealed

What does it take to command a hotel in an era where guest expectations shift as rapidly as travel trends, and every stay could make or break a brand's reputation? In the high-stakes world of hospitality, leadership is the linchpin that can transform a property from just another stopover to a

How Can Hotel Managers Simplify Tech Training for Staff?
Management & Regulatory How Can Hotel Managers Simplify Tech Training for Staff?

In the fast-evolving hospitality industry, integrating new technology is often seen as a game-changer for boosting efficiency, enhancing guest experiences, and driving revenue growth. However, a staggering 69% of professionals, as reported by the 2024 Lodging Technology Study from Hospitality

UK Hospitality Faces Fierce Recruitment Challenges for SMEs
Travel & Tourism UK Hospitality Faces Fierce Recruitment Challenges for SMEs

I'm thrilled to sit down with Katarina Railko, a seasoned expert in the hospitality industry with a deep background in travel and tourism. Katarina has honed her expertise through years of navigating the ever-evolving landscape of entertainment, events, expos, and conferences. Today, we’re diving

Price Attracts Hotel Guests, but CX Builds Lasting Loyalty
Management & Regulatory Price Attracts Hotel Guests, but CX Builds Lasting Loyalty

In an era where travelers are bombarded with endless options for accommodations, the hospitality industry faces a unique challenge: how to stand out in a market driven by price sensitivity while ensuring guests return time and again. Recent insights from a comprehensive survey of over 15,000

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