In the world of hospitality, a hotel's reputation is often defined by the bold, public statements made on review sites. But what about the quiet, unspoken experiences that truly shape a guest's stay? We sat down with Katarina Railko, a seasoned expert in hospitality and guest experience, to explore
The familiar instruction to switch all electronic devices to airplane mode is rapidly becoming a relic of a bygone era, as airlines race to transform the aircraft cabin from a zone of digital isolation into a fully integrated, high-speed extension of our lives on the ground. Delta Air Lines has
A landmark hotel in Pittsburgh’s southern suburbs is on the cusp of a significant transformation as Virginia-based management firm OTH Hotels Resorts steps in with a clear vision for its future. The recent operational takeover of the Crowne Plaza Hotel & Suites Pittsburgh South marks a pivotal
In the dynamic and often tumultuous world of hospitality management, the return of a seasoned leader can signal a profound shift in strategy, and Patrick Short's reappointment as President & Chief Operating Officer at TPG Hotels & Resorts embodies just such a pivotal moment. With a career spanning
In the ever-competitive hospitality landscape, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) have long been the headline metrics for success. However, a seismic shift occurred in 2025, forcing hotel operators to look beyond top-line revenue and master a new discipline: labor
While nearly every restaurant operator acknowledges the critical importance of a robust customer loyalty program, the ability to precisely measure its financial impact has often remained an elusive goal. The Loyalty Pulse reporting suite emerges as a significant development in restaurant
