Customer Service

Workplace stress in the UK hospitality industry has reached alarming heights, affecting the mental and physical health of employees. This article examines the key factors contributing to these issues, based on a comprehensive survey by workforce management software firm Quinyx. The survey,

Magicgate, the brainchild of seasoned hospitality expert Skip Kimpel, has recently emerged as a pioneering consultancy aimed at revitalizing the hospitality industry through the implementation of cutting-edge technologies like extended reality (XR) and artificial intelligence (AI). As the demand

Event management stands out as a dynamic and rewarding field within the tourism and hospitality sector. As industries grow more competitive, the demand for skilled event managers who can craft unforgettable experiences has never been higher. For many prospective event managers, figuring out the

The Glasgow Science Centre (GSC) has become the first visitor attraction in Glasgow to be awarded the Wellness Charter by Hospitality Health, a Scottish charity focused on improving mental health and well-being in the tourism and hospitality sectors. This notable achievement signifies GSC's

The rapid advancement of artificial intelligence (AI) has permeated numerous sectors, promising substantial economic impacts and the enhancement of services. The hospitality industry, known for its strong emphasis on personalized and engaging guest experiences, now stands at a significant turning

The article delves into the alarming mental health crisis affecting hospitality workers in the UK. A survey conducted by the mental health tool R;pple, involving 2,010 workers from various roles such as chefs, bartenders, front-of-house, and waiting staff, has unveiled a deeply troubling scenario.