Denver, Colorado, stands as a beacon of economic vitality, with its hotel industry generating a staggering $7 billion in annual economic activity, a figure drawn from a comprehensive economic impact report by Oxford Economics. This remarkable statistic highlights the critical role of hospitality in
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with deep roots in the travel and tourism industry. Her extensive experience and passion for creating memorable experiences make her the perfect person to discuss the recent Customer Service Week 2025 initiative in
What happens when the backbone of a nation’s economy feels like it’s teetering on the edge of a cliff, with no safety net in sight, and the ripple effects are felt across industries like hospitality? The U.S. economy in 2025 is a storm of uncertainty, driven by political volatility and policy
The hospitality industry stands at a pivotal moment, with leadership transitions shaping the trajectory of hotels and resorts across diverse markets, and as the sector rebounds from global challenges, the role of general managers (GMs) has become increasingly critical in steering properties through
Imagine a world where checking into a hotel is as seamless as unlocking your smartphone, where loyalty points effortlessly follow you across brands, and where hotel staff can manage operations with a single click. This isn't a distant dream but a reality being crafted by BWH Hotels, a major force
In the ever-evolving hospitality landscape, small accommodation providers, such as quaint bed-and-breakfasts and independent hotels, face a daunting challenge in juggling day-to-day operations while striving to attract new guests. Recent research reveals a stark reality: nearly half of these
