Customer Service

POS Rivals Toast and Clover Disrupt U.S. Restaurant Market
Management & Regulatory POS Rivals Toast and Clover Disrupt U.S. Restaurant Market

In the fast-paced world of the U.S. restaurant industry, the competitive landscape of point-of-sale (POS) payment providers is undergoing a significant transformation. Newer entrants, such as Toast and Clover, are making substantial inroads into a market traditionally dominated by established

Singapore Airlines Teams Up With OpenAI for AI Innovation
Management & Regulatory Singapore Airlines Teams Up With OpenAI for AI Innovation

In a move poised to redefine air travel, Singapore Airlines (SIA) has embarked on a collaboration with OpenAI, marking a landmark partnership between a leading airline and an innovative AI company. This groundbreaking initiative centers on harnessing advanced Generative Artificial Intelligence

Bridging AI Empathy Gap in Hospitality for Better Guest Experience
Management & Regulatory Bridging AI Empathy Gap in Hospitality for Better Guest Experience

The hospitality industry is at a pivotal moment, with artificial intelligence (AI) increasingly influencing guest experiences. As AI systems handle operations with unprecedented efficiency, the importance of integrating emotional intelligence into these interactions becomes more evident. These AI

How Does a Decommissioned Bus Prepare Students for Culinary Careers?
Food & Beverage How Does a Decommissioned Bus Prepare Students for Culinary Careers?

County Prep High School in Hudson County, New Jersey has taken an innovative approach to education by repurposing a decommissioned bus into a fully equipped mobile kitchen. This transformation is part of the Hudson County Schools of Technology’s (HCST) Outdoor Classroom Food Bus program, designed t

Can AI Deliver Empathy in Hospitality Customer Service?
Management & Regulatory Can AI Deliver Empathy in Hospitality Customer Service?

The evolving landscape of the hospitality industry increasingly involves the integration of artificial intelligence (AI) with the aim of enhancing the overall customer experience. In recent years, AI has made significant strides in managing numerous tasks efficiently, but its ability to convey

AI Revolutionizes Travel: Personalized Digital Experiences Thrive
Tech & Innovation AI Revolutionizes Travel: Personalized Digital Experiences Thrive

Artificial Intelligence (AI) has proven pivotal in transforming the travel industry, adapting its mechanisms to better cater to the modern traveler. The journey towards a digital-only travel experience has gained massive traction, driven primarily by an increasing preference for personalized,

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