Customer Service

The rapid advancement of artificial intelligence (AI) has permeated numerous sectors, promising substantial economic impacts and the enhancement of services. The hospitality industry, known for its strong emphasis on personalized and engaging guest experiences, now stands at a significant turning

The article delves into the alarming mental health crisis affecting hospitality workers in the UK. A survey conducted by the mental health tool R;pple, involving 2,010 workers from various roles such as chefs, bartenders, front-of-house, and waiting staff, has unveiled a deeply troubling scenario.

The Australian hospitality industry, which has long been lauded for its world-class venues and vibrant dining culture, is currently facing intense scrutiny due to alarming allegations of sexual harassment and discrimination. Sparked by a recent exposé centered on Swillhouse—a prominent hospitality g

In an era where technology is rapidly advancing, the hospitality sector in Africa faces a transformative journey with the integration of Artificial Intelligence (AI). This shift presents both tremendous opportunities and intricate challenges, making it essential to strike a balance between

Rapid growth in the hospitality industry presents exciting opportunities but also significant challenges. For hospitality brands expanding into new markets, particularly dynamic regions like the Middle East, adopting strategic methods and maintaining high standards is crucial. This article explores

Redberry Restaurants has made a significant mark in the hospitality industry, achieving remarkable growth and earning a reputation for excellence. This outstanding performance has culminated in the company being awarded the prestigious Company of the Year award at the 2024 Pinnacle Awards. The