Customer Service

Optimism in Hotel Investment and Strong Push for DEI at Lodging Conference
Entertainment & Events Optimism in Hotel Investment and Strong Push for DEI at Lodging Conference

The Lodging Conference 2024 in Phoenix brought together industry leaders, operators, developers, and advisors to discuss significant themes shaping the future of the hospitality industry. Among the primary focus areas were the optimistic outlook for hotel investments and a strong push for

Why Are UK Hospitality Workers Struggling With Work-Life Balance?
Travel & Tourism Why Are UK Hospitality Workers Struggling With Work-Life Balance?

Workplace stress in the UK hospitality industry has reached alarming heights, affecting the mental and physical health of employees. This article examines the key factors contributing to these issues, based on a comprehensive survey by workforce management software firm Quinyx. The survey,

How Will Magicgate Transform the Hospitality Industry with XR and AI?
Food & Beverage How Will Magicgate Transform the Hospitality Industry with XR and AI?

Magicgate, the brainchild of seasoned hospitality expert Skip Kimpel, has recently emerged as a pioneering consultancy aimed at revitalizing the hospitality industry through the implementation of cutting-edge technologies like extended reality (XR) and artificial intelligence (AI). As the demand

Educational Pathways to Thriving Careers in Event Management
Travel & Tourism Educational Pathways to Thriving Careers in Event Management

Event management stands out as a dynamic and rewarding field within the tourism and hospitality sector. As industries grow more competitive, the demand for skilled event managers who can craft unforgettable experiences has never been higher. For many prospective event managers, figuring out the

Is Prioritizing Mental Health Key to Success in Hospitality Industry?
Travel & Tourism Is Prioritizing Mental Health Key to Success in Hospitality Industry?

The Glasgow Science Centre (GSC) has become the first visitor attraction in Glasgow to be awarded the Wellness Charter by Hospitality Health, a Scottish charity focused on improving mental health and well-being in the tourism and hospitality sectors. This notable achievement signifies GSC's

AI Enhances African Hospitality While Keeping Human Touch Intact
Entertainment & Events AI Enhances African Hospitality While Keeping Human Touch Intact

The rapid advancement of artificial intelligence (AI) has permeated numerous sectors, promising substantial economic impacts and the enhancement of services. The hospitality industry, known for its strong emphasis on personalized and engaging guest experiences, now stands at a significant turning

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