Category: Technology

May 19, 2023

Restaurant365 offers software that it says can help consolidate restaurant tech stacks by bringing accounting, payroll and operational tools into a single suite of technology. Restaurant365 has steadily grown over several funding rounds and acquired Compeat, a restaurant management platform, […]

May 10, 2023

Canary Technologies, the hospitality industry’s leading guest-management system, is integrating with Maestro PMS to provide hoteliers the tools they need to meet evolving guest needs and operational challenges. This joint effort provides a 2-way integration between systems and puts the […]

May 3, 2023

Big data is having a transformative effect on hospitality across the Middle East and beyond. However, leading hoteliers speaking on the opening day of Arabian Travel Market (ATM) 2023, which will run at Dubai World Trade Centre (DWTC) until Thursday […]

April 27, 2023

It’s 3 p.m. on a Monday at Homewood Suites by Hilton Largo Washington DC, arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach […]

April 24, 2023

Bootstrapping is a statistical metric that uses random sample replacements. That definition is not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big […]

April 10, 2023

For meeting planners new to the industry, experience and connections are the glue that holds the universe together and ultimately provides the tools for current and future success. Smart Meetings chatted with four Gen Z meeting planners and explored aspects […]

April 7, 2023

I can say from experience, and with solid evidence, that ChatGPT will radically improve sales conversion and customer satisfaction, if implemented correctly. How do I know? In 2013 I got a call from the office of Ginni Rometty, then CEO […]

March 30, 2023

The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020 and 2021, the COVID-19 pandemic and economic instability that spilled into 2022 – and now the anticipated recession in 2023 – changed that […]

March 21, 2023

Data Security and Privacy in Hospitality – Who’s Paying the Bill? – By Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group One of the most valuable assets of a hotel brand is information – […]

March 13, 2023

Jumeirah Group, in partnership with Dubai Department of Economy and Tourism (DET), introduces Jumeirah Mobile Check-In, an industry-first biometric and digital technology solution. The solution empowers guests to complete all check-in formalities prior to arrival through their mobile phone, delivering […]

February 15, 2023

There’s good news for travel advisors from the world of the future: Chatbots aren’t claiming that they can replace you, and it remains doubtful they could do so, anyway. ChatGPT, an AI-powered tool developed by OpenAI, has become a virtual […]

January 24, 2023

The perception of your hotel can influence the decision of potential visitors and impact future business. Managing your brand reputation in the digital space takes careful monitoring of reviews across the web, including OTAs and forums, social media posts and […]

January 23, 2023

Technology cannot be evaluated in isolation. “AI is a tool and not an end in and of itself,” said Philip Rothaus, Managing Director for Data & AI in Alvarez & Marsal’s Travel, Hospitality & Leisure Practice. “It’s really important to […]

January 20, 2023

With more than 600,000 travel agents worldwide still accessing the global distribution systems, its relevancy has not diminished post-pandemic. One of the oldest distribution platforms, a GDS is a middleman that connects your hotel to travel agents looking for the […]

January 18, 2023

Robotics and Automation Top American Hotel & Lodging Association List Industry experts say two technological improvements that have been talked about for years are poised to become a reality for hotels. Hoteliers have been touting the potential benefits of greater […]

January 3, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services. In an increasingly digital world, a […]

December 28, 2022

Executives from four online travel agencies from around the world reflect on how far their companies have come and discuss their next moves in The Phocuswright Conference session, “Executive Panel: The Bridge Series – The New World Beckons.” The session […]

December 27, 2022

Innovation in the travel & tourism industry is on the rise, with many travel-assisted tools and services, including smart itineraries, popping up to enhance travelers’ experience. With a rise in demand for personalized, accessible, and convenient experiences, smart itineraries are […]

December 14, 2022

Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests […]

December 13, 2022

Online ordering is the most frequently used ordering technology covered by the survey, especially among younger consumers. But younger consumers (18-29 years old) are actually less likely to use some tech-heavy ordering channels compared to customers aged 30-39. Only 8% […]